Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Timeline
Generic

Stephanie Johnson

Natchez,MS

Summary

At Everisepc, I excelled as a Customer Service Representative, leveraging my problem-solving abilities and exceptional communication skills to enhance customer satisfaction. I adeptly handled complex issues, significantly improving CRM report outcomes. My professionalism and dedication to customer service excellence set me apart, ensuring efficient resolution and fostering organizational growth. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

1
1
year of professional experience

Work History

Cashier/Frontend Checkout Associate

05.2024 - Current
  • As a customer service representative, I have engagement with customers ensuring that they are satisfied with the outcome of how I handle things as a cashier
  • Resolved customer complaints professionally in accordance with company policy.
  • Worked closely with front-end staff to assist customers.
  • Performed other duties as assigned by management.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Checked personal identifications during alcohol and tobacco sales.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Stocked shelves with merchandise when needed.
  • Answered customer questions and provided store information.
  • Welcomed customers, offering assistance to help find store items.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Customer Service Representative

Everisepc
09.2023 - 05.2024
  • Company Overview: Online.
  • As a customer service representative with this job, it was a work from home position in which I had my first experience dealing with anything in the medical field
  • Online
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Healthcare Management

Ultimate Medical Academy
01.2025

High School Diploma -

Natchez high school
Natchez, MS
05.2017

Skills

  • Problem solving
  • Flexibility
  • Communication
  • Organization
  • Critical thinking
  • Customer Service
  • Payment processing
  • Drawer balancing
  • Customer service excellence
  • Money handling
  • Reports and documents
  • Professionalism and courtesy
  • Customer relations
  • Hospitality and accommodation
  • POS system operations
  • Cash register operation
  • Complaint resolution
  • POS systems
  • Multitasking and organization
  • Credit and cash transactions
  • Liquor law compliance
  • Clear communication
  • Credit card processing
  • Point-of-sale system
  • Complex Problem-solving
  • Attention to detail
  • Customer assistance
  • Receipt handling
  • Empathy and patience
  • Work ethic and integrity
  • Cleaning and sanitizing
  • Organizational growth
  • Issue resolution
  • Payment posting
  • ID verification
  • Written and verbal communication
  • Customer service
  • Refunds and exchanges
  • Loyalty program promotion
  • Scanner operations
  • Proficient in [software]

Activities

As an avid networker and people-person, I am passionate about building relationships and identifying new business opportunities. In my free time, I enjoy spending time with my family and friends, looking for ways to advance my position and developing new sales strategies to stay ahead of the competition.

Affiliations

  • I ENOY MAKING SURE THAT CUSTOMERS ARE SATISFIED WITH THE OUTCOME OF MY ACTIONS.

Timeline

Cashier/Frontend Checkout Associate

05.2024 - Current

Customer Service Representative

Everisepc
09.2023 - 05.2024

Healthcare Management

Ultimate Medical Academy

High School Diploma -

Natchez high school
Stephanie Johnson