Stephanie Johnson
Fairfield,California
Summary
Dynamic leader with proven expertise in team supervision and customer service honed at Lynn And Darla Supported Living and Starbucks. Excelled in improving workflow efficiency and fostering strong client relationships, enhancing team productivity by over 30%. Skilled in meeting facilitation and problem-solving, adept at maintaining discretion and confidentiality. Developed strong organizational and coordination skills in fast-paced team environment. Skilled in managing projects and facilitating communication among team members. Seeking to transition into new field, leveraging these transferable skills to drive success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Coordinator
Lynn And Darla Supported Living
01.2020 - Current
- Handled sensitive information discreetly, ensuring confidentiality and compliance with regulations.
- Maintained detailed records of projects, allowing for accurate tracking of progress and budgetary adherence.
- Improved workflow efficiency with proactive task delegation and resource allocation.
- Played a key role in employee onboarding by coordinating orientation sessions that facilitated seamless integration into the workforce.
- Fostered strong relationships with clients, leading to increased satisfaction.
- Managed complex schedules to ensure timely completion of projects and milestones.
- Entered data, generated reports, and produced tracking documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for clients
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve efficiency.
Team Leader
Starbucks
07.2018 - 01.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Supervisor
AAFES
05.2014 - 09.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Certified Phlebotomy Technician - Phlebotomy
Campus
Citrus Heights, CA09-2024
High School Diploma -
Fairfield High School
Fairfield, CA06-2011
Skills
- Meeting facilitation
- Team motivation
- Training and mentoring
- Customer service
- Team supervision
- Problem-solving
- Time management
- Inventory control
- Multitasking and organization
- Task prioritization
- Industrial hygiene
- Discretion and confidentiality
- Medical terminology
- Client support
- Quality control
- Issue resolution
- Professionalism
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Licensed Phlebotomist - California Department of Health Services.
- CPR/AED Certification
Timeline
Associate Coordinator
Lynn And Darla Supported Living
01.2020 - Current
Team Leader
Starbucks
07.2018 - 01.2020
Supervisor
AAFES
05.2014 - 09.2017
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Licensed Phlebotomist - California Department of Health Services.
- CPR/AED Certification
Certified Phlebotomy Technician - Phlebotomy
Campus
High School Diploma -
Fairfield High School
Similar Profiles
Lisa SelbyLisa Selby
Support Coach at Lynn And Darla Supported LivingSupport Coach at Lynn And Darla Supported Living
Lisa SelbyLisa Selby
Support Coach at Lynn And Darla Supported LivingSupport Coach at Lynn And Darla Supported Living
Kayleigh CallahanKayleigh Callahan
Associate Coordinator DSP at Lynn & Darla Supportive LivingAssociate Coordinator DSP at Lynn & Darla Supportive Living