Stephanie Johnson
Memphis,TN
Summary
I am a seasoned professional advisor who has extensive experience working in higher education and rehabilitation services. I am described as diplomatic, personable, highly organized, and adept at managing sensitive situations.
Academic counseling professional with a strong focus on student success and development. Brings expertise in educational guidance, academic planning, and career advising. Known for effective team collaboration, adaptability to changing needs, and results-driven approach. Skilled in communication, problem-solving, and building trusting relationships with students and colleagues.
Overview
36
36
years of professional experience
Work History
Academic Counselor II
University of Memphis
09.1996 - Current
- Provides student support services and operates as a transfer advocate by responding to student inquiries regarding their application status, transfer credit evaluations, postings, and financial and scholarship needs
- Collaborates with faculty and staff campus-wide to identify the assigned advisor for each student, and discuss degree requirements, academic plans, and career directions
- Maintains a caseload of 300 undergraduate students using Navigate, Banner, and File Maker Pro databases
- Works closely with colleges and academic departments to keep abreast of degree requirements, course content, and the graduation status of students in specific majors
- Reviews student appeals to regain the HOPE scholarship
- Liaison to the College of Arts and Sciences (CAS), the largest college on campus consisting of 24 departments
- Serves on the international student, CAS success team, new hire search, and withdrawal committees
- Maintains confidentiality while managing sensitive information about students' personal and academic histories.
- Conducts comprehensive evaluations of students' academic needs, recommending appropriate resources and services.
Coordinator of Student Disability Services
University of Memphis
08.1992 - 09.1996
- Assessed each student's disability needs and developed individual plans through conversing with the student and reviewing medical documentation
- Promoted program accessibility and reasonable accommodations by developing and initiating disability awareness programs
- Acted as a resource to faculty on numerous disability issues
- Recruited and supervised 40 student workers as academic aids to assist disabled students with note-taking, tutoring, and personal care issues
Rehabilitation Specialist
Intracorp
09.1988 - 08.1992
- Consulted with physicians about the medical, vocational, financial, and behavioral needs of the injured patient
- Proposed cost-effective vocational/medical rehabilitation plan to referral sources
- Vocationally and medically managed worker's compensation, liability, long-term disability, and auto no-fault cases to return injured claimants to productive lifestyles and reduced claims costs for insurance companies
- Collaborated with various healthcare professionals to plan rehabilitation programs
- Managed multiple cases consistently
Education
Master of Science - Health Informatics & Information Management
University of Tennessee Health Science Center
Memphis, TN12.2019
Master of Science - Counseling
University of Memphis
Memphis, TN05.1979
Skills
- Expert collaborator
- Retention strategies
- Academic planning
- Discretion and confidentiality
- Career advising
- Orientation programs
- Proficient in Excel and database management
- Thrives in a team-based setting
- Problem solver and troubleshooter
- Multitasking and organization
- Customer service
Credentials And Certifications
- Registered Health Information Administrator (RHIA)
- National Certified Counselor (NCC)
Activities
- Tennessee Health Information Management Association Outstanding Student Award Recipient
- Harriet Montgomery Customer Service Excellence Award
- American Health Information Management Association Member
- Received Distinguished Advising Award
- University staff senator and membership committee officer
- NCADA member
Timeline
Academic Counselor II
University of Memphis
09.1996 - Current
Coordinator of Student Disability Services
University of Memphis
08.1992 - 09.1996
Rehabilitation Specialist
Intracorp
09.1988 - 08.1992
Master of Science - Counseling
University of Memphis
Master of Science - Health Informatics & Information Management
University of Tennessee Health Science Center
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