Summary
Overview
Work History
Education
Skills
Timeline
Manager

Stephanie Johnson

Homosassa

Summary

Dynamic manager with a proven track record at Citrus Pawville, enhancing customer satisfaction through effective conflict resolution and staff mentorship. Skilled in team leadership and relationship building, I successfully improved service delivery and optimized operations, fostering a high-performing culture that led to increased client loyalty and repeat business.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Manager

Citrus Pawville
10.2014 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Improved kennel operations by implementing efficient scheduling and staff management strategies.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
  • Cared for animals for up to multiple nights during owner absences.
  • Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
  • Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.
  • Promoted positive interactions between staff members and animals through ongoing training sessions and workshops.
  • Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
  • Managed scheduling, billing and payroll for staff of 15 kennel assistants.
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Facilitated communication between clients and veterinary professionals regarding their pets'' health status or needs.
  • Developed detailed plans based on broad guidance and direction.

CSR

Brannen Banks Of Florida
09.2011 - 12.2013
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Boosted cross-selling of bank products by identifying customer needs during transactions.
  • Fostered positive banking experience, helping customers with account management and service selection.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Education

GED -

Withlacoochee Technical Institute
Inverness, FL
06-1996

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Cross-functional teamwork
  • Customer relationship management (CRM)

Timeline

Manager

Citrus Pawville
10.2014 - 10.2024

CSR

Brannen Banks Of Florida
09.2011 - 12.2013

GED -

Withlacoochee Technical Institute

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Stephanie Johnson