Stephanie Johnson

• Scope technician processed approximately 30 scopes daily for endoscopic procedures(EGDs) and colonoscopies.
• Oversaw the management of patient documentation and systematically scanned about 20 documents into the respective patient charts daily.
• Worked independently and collaboratively in a team environment.
• Ensured that supplies were stocked in the processing room.
• Demonstrated proficiency in multiple organizational and time management skills.
• Worked effectively in fast-paced environments.
• Adapted quickly and efficiently by learning new concepts and ideas.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Administrative and clinical duties include answering high call volumes of up to 30 calls per day, scheduling appointments, maintaining medical records, processing patient information, and managing insurance authorizations.
• Collected patient medical histories, vital signs, and venipunctures; administered injections; conducted diagnostic procedures; and executed ancillary tests, including electrocardiograms.
• Assisted patients in preparation for steroid injections.
• Organized necessary medications for patients.
• Educated patients about new medications and demonstrate their usage.
• Managed disability paperwork and Conduct Interviews with patients with disability.
• Conducted about 5-10 X-rays per week,
• Ensured the cleanliness and sanitation of all exam rooms and equipment
• Helped implement the practice's quality assurance and control program
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Maintained strict confidentiality in handling sensitive patient information by HIPAA guidelines.
• Occasionally assisted in the urgent care when I had finished my patient load in the Rheumatology department.

• Reviewed 20-25 patient charts daily to ensure efficient operations within the Epic Electronic Health Record (EHR).
• Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
• Developed strong working relationships with physicians, nurses, and other healthcare professionals through practical communication skills.
• Queued up all orders, placed referrals, reconciled current and new medications, set follow-up appointments, assisted with procedures, answered incoming calls, and replied to patients via email throughout the day.
• Schedule any follow-up appointments at
  end of the visit.
• Point-of-care testing to include rapid strep, flu, HCG, A1c, PFTS, and EKG, with quality control measures in place at the start of the day and upon opening a new box.
• Scrub 25-30 charts for next-day appointments,
  address any acute, high-priority phone calls and return phone calls throughout the day.
• Verified and managed incoming electronic fax queue of more than 100 faxes and attached them to the patient chart through the EHR (EPIC)
• Participated in one monthly outreach meeting to prioritize patient quality care and discuss improvement strategies.
• Held a morning huddle with the PCP and manager at the start of each day to ensure the clinic ran smoothly and that all necessary documents were available for appointments. We adhered to the "MAIDET" acronym.
• Sanitized, restocked, and organized exam rooms and medical equipment daily.
• Maintained strict confidentiality in handling sensitive patient information by HIPAA guidelines.
• I ensured that all of our voicemails were addressed before we left for the day.
• Assisted in training new hires
• Cross-trained in administrative front office duties.

• Fast-paced family medical practice where I provided care for patients of all ages, managing a heavy daily caseload. My responsibilities included:
• Roomed approximately 30 patients per day and entered all relevant data into the NEXTGEN Electronic Health Record (EHR), which involved recording vital signs as well as updating medical histories and medication lists.
• Collected outside health records, lab results, and imaging studies before patient appointments.
• Administering immunizations daily as directed by the primary care provider and by vaccine schedules, with a focus on well-child visits through the Vaccines for Children (VFC) program.
• Conducted and organized immunization clinics, seeing approximately 30-40 patients per day.
• Processed medication refills, scheduled appointments, assisted with procedure setup, and sent out lab orders at the end of the day.
• Performed point-of-care testing to ensure compliance with in-house testing regulations.
• Occasional travel to the Urgent Care facility to assist when the staff was short-handed.
• Reconciliation of outside records.
• Triaged incoming phone calls and transferred them to the correct physician or department if non-urgent.
• Point-of-care testing to ensure all in-house tests comply with regulations.
• I ensured that I addressed all calls and voicemails by the end of the day. Each day, I typically received around 40 calls and about 30 emails.

• I trained five new staff members at different times on treatments and X-ray techniques, serving as the main point of contact. Assisted the office manager with financial bookkeeping tasks
• Onboarded approximately 10-15 new chiropractic patients each week, coordinated payment plans through CareCredit, and updated patient records during their treatment.
• Established strong relationships with patients, resulting in high levels of trust and satisfaction.
• Informed patients about various treatment options.
• Performed daily X-ray procedures, averaging 10-15 per day.
• Performed various chiropractic therapies on patients, including treatments on therapy tables, infrared therapy, trigger point massage therapy, and EMS, and assisted with dry needling

• Trained a total of 10 staff members during my employment, providing training on various treatments and X-ray techniques and serving as their primary point of contact.