Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Johnson

Longview

Summary

Dynamic professional with a proven track record at Mr. Cooper Mortgage, specializing in loss mitigation and client retention. Adept at team leadership and problem-solving, I developed tailored repayment plans that significantly enhanced customer satisfaction. Committed to staff training and fostering a collaborative environment, ensuring adherence to best practices and regulatory standards.

Overview

10
10
years of professional experience

Work History

Shift Leader

Jucy's Hamburgers
01.2024 - Current
  • Supervised daily operations to ensure adherence to quality and service standards.
  • Trained new staff on food preparation techniques and customer service protocols.
  • Implemented efficient workflow procedures to enhance team productivity during peak hours.
  • Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
  • Trained new employees and delegated daily tasks and responsibilities.

Home Solutions Manager

Mr. Cooper Mortgage
09.2017 - 10.2023
  • Analyzed loss mitigation strategies to reduce foreclosure rates and enhance client retention.
  • Developed tailored repayment plans to assist distressed borrowers in achieving financial stability.
  • Reviewed and evaluated borrower documentation to ensure accuracy and timely processing of loss mitigation applications.
  • Enhanced customer satisfaction by providing timely and efficient resolution of delinquent accounts.
  • Managed a team of loss mitigation specialists, ensuring adherence to company policies and regulatory requirements.
  • Assisted in the development of training materials for new hires in the loss mitigation department, promoting consistency and best practices.

Benefits Coordinator

Open Imaging Of Longview
07.2015 - 09.2017
  • Coordinated patient benefits enrollment processes to streamline access to healthcare services.
  • Analyzed eligibility criteria to ensure accurate benefit determination for patients.
  • Educated patients on available benefits, enhancing understanding and utilization of services.
  • Reduced instances of denied claims through meticulous attention to detail when completing paperwork on behalf of clients.
  • Provided exceptional customer service to patients, addressing their concerns and answering questions regarding insurance benefits.

Education

High School Diploma -

Pine Tree High School
Longview, TX
05-1994

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Customer service focus
  • Staff training and development
  • Customer service management
  • Team collaboration and leadership
  • Team supervision

Timeline

Shift Leader

Jucy's Hamburgers
01.2024 - Current

Home Solutions Manager

Mr. Cooper Mortgage
09.2017 - 10.2023

Benefits Coordinator

Open Imaging Of Longview
07.2015 - 09.2017

High School Diploma -

Pine Tree High School

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