Stephanie Johnson
Charlotte,NC
Summary
Resourceful Customer Service Representative, known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Homemaker/caretaker
Self-employed
Rochester, NY
05.2005 - Current
- Provided daily care and companionship to individuals in various living situations.
- Assisted with personal hygiene, meal preparation, and household tasks.
- Managed medication schedules and ensured timely administration of prescriptions.
- Developed and maintained positive relationships with clients and their families.
- Implemented safety measures to ensure a secure living environment for clients.
- Monitored health conditions and reported changes to family or medical professionals.
Customer Service Representative
charter communication
Rochester, New York
01.2023 - 04.2025
- Assisted customers with inquiries and issues regarding services and billing.
- Resolved technical problems related to cable and internet connectivity.
- Documented customer interactions in the management system for future reference.
- Educated customers about product features and benefits to enhance user experience.
- Handled escalated complaints, providing effective solutions to ensure satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front desk assistant
Rochester regional hospital center
03.2023 - 08.2024
- Greeted patients and visitors, providing a welcoming environment at the healthcare facility.
- Managed appointment scheduling, ensuring efficient use of available resources.
- Answered phone calls, directing inquiries to appropriate departments promptly.
- Maintained patient records, ensuring accuracy and confidentiality in compliance with regulations.
- Assisted patients with check-in procedures, streamlining the admissions process effectively.
- Coordinated communication between medical staff and patients to facilitate care delivery.
- Handled billing inquiries, providing information on insurance coverage and payment options.
- Organized waiting area materials, promoting hospital services and health information resources.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Computed bills, collected payments and made change for guests.
- Updated room availability status for front office system and property management software system.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
server
Chili's bar and grill
rochester, ny
08.2017 - 11.2017
- Taking orders, handling cash, taking care of guests, running food, and side work.
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Resolved customer complaints promptly to ensure satisfaction.
- Supported inventory management by restocking supplies as needed.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
inbound call center taking calls for new york state of heath insurance
Maxim Healthcare
Rochester, New York
05.2016 - 12.2016
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Certificate - Pharmacy Tec
Bryant University
Smithfield, RI03-2024
Associate of Science - Marketing
Southern New Hampshire University
Hooksett, NH01-2020
Certificate - Home Health Aid
Rochester Education Opportunity Center
Rochester, NY11-2019
Certificate - Medical Terminology
Rochester Education Opportunity Center
Rochester, NY08-2019
Diploma -
Conway High School
Conway, SC07-2006
Skills
- Customer relationship management
- Conflict resolution
- Billing inquiries assistance
- Technical troubleshooting
- Appointment scheduling
- Communication skills
- Time management
- Empathetic listening
- Documentation accuracy
- Health monitoring
- Stress management
- Refunds processing
- Building rapport
- Hospitality and accommodation
- Money handling
- Scheduling
- Live chat support
- POS systems expert
- Inbound and outbound calling
- Warehousing functions
- Administrative support
- Medical terminology
- Data entry
- Key holder experience
- Order fulfillment
- High-energy attitude
- Retail store support
- Empathy and patience
- Microsoft office expertise
- Email management
- Typing proficiency
Certification
- Reoc - Medical terminology certificate
- Reoc- Hha certificate - oct/2017 to nov 29th,2017
- Bryant college - pharmacy tec
- Us career institute- billing and coding
References
References available upon request.
Timeline
Front desk assistant
Rochester regional hospital center
03.2023 - 08.2024
Customer Service Representative
charter communication
01.2023 - 04.2025
server
Chili's bar and grill
08.2017 - 11.2017
inbound call center taking calls for new york state of heath insurance
Maxim Healthcare
05.2016 - 12.2016
Homemaker/caretaker
Self-employed
05.2005 - Current
Certificate - Pharmacy Tec
Bryant University
Associate of Science - Marketing
Southern New Hampshire University
Certificate - Home Health Aid
Rochester Education Opportunity Center
Certificate - Medical Terminology
Rochester Education Opportunity Center
Diploma -
Conway High School
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