Summary
Overview
Work History
Education
Skills
Training
ADDITIONAL EXPERIENCE WITH OLDER ADULTS
Timeline
Generic

Stephanie Johnson

Appleton

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

12
12
years of professional experience

Work History

Case Manager

Humana Inclusa Family Care
  • Manage caseload of up to 35 members
  • Assist all family care members access services and supports using resource allocation decision making tool
  • Perform assessments on members to ensure they receive best service and support
  • Research providers contracted with Inclusa for members
  • Build and maintain trusting relationships with members and their circle of support
  • Manage and organize monthly phone and in person check ins
  • Perform comprehensive review of member plan every 6 months

Office Manager / Volunteer Coordinator

The Thompson Center on Lourdes
09.2021 - 11.2024
  • Manage day-to-day operations, including overseeing front desk activities and maintaining filing systems.
  • Develop and maintain strong relationships with members and volunteers, including those involved in elder care programs.
  • Coordinate facility improvements and manage supplies, ensuring a positive environment for members and staff.
  • Increased volunteer engagement from 75 to over 130, demonstrating strong recruitment and training skills.
  • Conduct financial and system reporting, and provide data analysis to support operational decision-making.

Caregiver

Care Partners Assisted Living
03.2022 - 02.2023
  • Provided comprehensive personal care and support to older adults, including assistance with daily activities, meal support, and health monitoring.
  • Conducted ongoing assessments of physical and mental health, reporting changes and coordinating with nursing staff to ensure appropriate care.
  • Assisted with household services and encouraged resident participation in activities, enhancing quality of life.

School Age Director

YMCA of the Fox Cities
05.2017 - 08.2021
  • Managed child care programs, adhering to licensing regulations and developing behavior strategies.
  • Oversaw staff recruitment, training, and supervision, managing an annual budget of $1.8 million.
  • Developed and maintained relationships with families and community resources, demonstrating strong case management skills.

YMCA Camp Hope Director

YMCA Appleton
01.2015 - 01.2018
  • Directed a summer camp for children with special needs, including managing registration and medical documentation.
  • Recruited, trained, and managed staff and volunteers, ensuring high-quality care and program execution.

21st Century After School Program Coordinator

YMCA of the Fox Cities
02.2013 - 05.2017
  • Directed all operations of the After School program, including grant management and staff development.
  • Ensured compliance with licensing regulations and maintained detailed records and budgets.
  • Fostered positive relationships with children, parents, and staff, and supervised college interns, showcasing leadership and mentoring abilities.

Special Education Paraprofessional

Horizons Elementary School
10.2012 - 10.2013
  • Assisted with instructional and behavioral plans for students, including those with diverse needs.
  • Managed personal care and behavioral support, maintaining detailed records and collaborating with teachers to address individual needs.

Education

Bachelor of Science - Human Services

Kaplan University
05.2013

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation

Training

  • CPR/AED/First Aid Certified, 2023
  • CPR/AED/First Aid Instructor Certified, 2023
  • Dementia Capable Awareness, 2022
  • YPN (YMCA Professional Network) Leadership Training, 2018
  • Child Abuse Awareness and Prevention, 2021
  • Darkness to Light Stewards of Children Sexual Abuse Prevention Training, 2018
  • Shaken Baby Syndrome Training, 2017
  • Abusive Head Trauma Training, 2021
  • WI DPI Mandatory Reporting of Child Maltreatment, 2017
  • Non-Violent Crisis Intervention Training, 2013

ADDITIONAL EXPERIENCE WITH OLDER ADULTS

  • Family Care System Support Volunteer
  • Appleton, WI
  • January 2020 – Present
  • Volunteered in local programs supporting older adults and individuals with disabilities, providing hands-on assistance and advocacy.
  • Assisted in developing individualized care plans and coordinating with family members to ensure appropriate support.
  • Gained experience with case management and care coordination within family care systems, aligning with professional standards and practices.
  • Guardian for an Older Adult with Special Needs
  • June 2024– Present
  • Took on the responsibility of legal guardian for an older adult with special needs, ensuring their well-being, safety, and quality of life.
  • Coordinated and managed healthcare, financial, and legal matters, advocating for the individual's needs and ensuring their rights were protected.
  • Developed a strong understanding of relevant laws and regulations to provide informed decision-making and support.

Timeline

Caregiver

Care Partners Assisted Living
03.2022 - 02.2023

Office Manager / Volunteer Coordinator

The Thompson Center on Lourdes
09.2021 - 11.2024

School Age Director

YMCA of the Fox Cities
05.2017 - 08.2021

YMCA Camp Hope Director

YMCA Appleton
01.2015 - 01.2018

21st Century After School Program Coordinator

YMCA of the Fox Cities
02.2013 - 05.2017

Special Education Paraprofessional

Horizons Elementary School
10.2012 - 10.2013

Case Manager

Humana Inclusa Family Care

Bachelor of Science - Human Services

Kaplan University

Similar Profiles

CREATE PROFILE