Stephanie Johnson

Branch Manager

Heights Finance

10.2000 - Current

Currently in supportive role for the North Louisiana District
I often assume responsibility for team leadership during my District Manager's absence demonstrating my ability to guide and motivate my colleagues.
Participated and successfully received a Certificate of Completion Business Management EDGE 1 and EDGE 2 through Education, Development, Growth, and Enrichment (Edge) program hosted by Mercer University
Completed LDP Program (1st graduating class sponsored by Heights Finance)
Assist other districts with training and development
ASSIST with monthly DMVR
Received numerous recognitions for lowest delinquency, slowfile, profit,growth, and account retention.
Supported onboarding new team members
Teamed in New Hire Branch Managers Collections and Best Practices- Building an effective Power Point
Consistently achieved top A audit rating for 25 years, with only two instances of a "B" rating.
Assist with Company Policy Revision and Implement Team
High Employee retention rate.
State Audit in compliance without comments year over year
Educate customers on their financial responsibilities
Managed daily branch operations, ensuring efficient workflow and customer satisfaction.
Support team members in training on operational procedures and best practices.
Used banking software to process transactions accurately for daily deposits
Contribute to branch compliance by adhering to regulatory requirements and policies.
Engaged with customers to provide product information and resolve inquiries effectively.
Lead daily meetings to maintain performance goals and service improvement.
Collaborated with colleagues to maintain a clean and organized work environment.
Adapted quickly to new tasks, demonstrating flexibility in a dynamic work setting.
Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improve customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Complied with regulatory guidelines and requirements.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Examined customer loan applications for loan approvals and denials.
Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Submitted loan applications to underwriter for verification and recommendation.
Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
Increase customer satisfaction with personalized solutions, tailoring services to meet individual financial goals.
Create and execute marketing strategies, increasing brand awareness and attracting new customers.
Foster culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Oversee daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.

Summary

Overview

Work History

Branch Manager

Education

No Degree - Business Management

Skills

Timeline

Branch Manager

No Degree - Business Management

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