Stephanie Johnson
Lipan
Summary
- Seasoned Banking Professional with 30 years in customer account management and compliance. Specializes in resolving complex inquiries and improving operational efficiency while ensuring compliance with financial regulations. Demonstrates a commitment to maintaining high standards in all aspects of banking operations.
Overview
40
40
years of professional experience
Work History
Sr.Teller/Customer Service Representative
PlainsCapital Bank
Fort Worth
11.2016 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Maintained cash drawer within prescribed cash limits and met cash balancing requirements.
- Audited cash handling procedures to ensure accuracy and strengthen security protocols.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Completed monthly audits and managed overdraft reports.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Collaborated with team members to enhance operational efficiency.
- Provided support to customers with inquiries regarding their accounts.
- Cultivated strong relationships with customers through consistent delivery of exceptional service.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Verified amounts and integrity of every check or funds transfer.
- Reduced errors by double checking transactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed currency transaction reports for foreign currency.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Performed periodic audits on teller operations to ensure compliance with bank policies and procedures.
- Upheld compliance standards set forth by federal regulations such as Bank Secrecy Act Anti-Money Laundering.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Handled cash transactions while ensuring accurate cash drawer management.
New Accounts Representative
First State Bank
Bridgeport
04.2006 - 06.2016
- Guided customers in selecting appropriate banking products and services.
- Facilitated account openings for customers while delivering tailored product information to meet individual needs.
- Educated customers about account features, policies, and procedures.
- Resolved customer inquiries regarding account features and benefits promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Cultivated strong relationships with customers through personalized assistance, fostering loyalty and trust.
- Educated clients on banking services to enhance their financial understanding.
- Developed positive relationships with customers through friendly interactions.
- Assisted branch personnel with administrative and customer service tasks to enhance operational efficiency.
- Performed data entry of new accounts into banking system database.
- Verified customer identification documents for compliance with Bank Secrecy Act regulations.
- Maintained customer data confidentiality while inputting information into system.
- Reviewed existing accounts for accuracy and completeness of documentation.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Responded promptly to emails from clients requesting assistance.
- Advised customers on appropriate banking products to meet their needs.
- Researched customer inquiries regarding accounts, transactions, fees and services.
- Provided excellent customer service at all times while interacting with clients.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Delivered exceptional support to customers via phone and in-person interactions, enhancing overall customer satisfaction.
Assistant Branch Manager, Operations
TexasBank
Weatherford
05.1986 - 10.2006
- Managed daily branch operations, ensuring adherence to policies and enhancing operational integrity.
- Facilitated complex transactions, including loan applications, deposits, withdrawals, and account transfers, ensuring accuracy and efficiency.
- Addressed customer complaints, achieving satisfactory resolutions that improved customer satisfaction.
- Provided guidance to staff members regarding best practices for providing exceptional customer service experiences.
Education
High School Diploma -
Lipan ISD
Lipan, TX05-1984
Some College (No Degree) -
Strayer University
Washington DCSome College (No Degree) - General Studies
Weatherford College
Weatherford, TXSkills
- Teller operations
- Cash handling
- Transaction auditing
- Customer account management
- Financial product knowledge
- Financial regulations
- Regulatory standards
- Compliance adherence
- Product recommendations
- Relationship management
- Problem solving
- Continuous learning
- Self-motivation
Timeline
Sr.Teller/Customer Service Representative
PlainsCapital Bank
11.2016 - Current
New Accounts Representative
First State Bank
04.2006 - 06.2016
Assistant Branch Manager, Operations
TexasBank
05.1986 - 10.2006
High School Diploma -
Lipan ISD
Some College (No Degree) -
Strayer University
Some College (No Degree) - General Studies
Weatherford College