Stephanie Johnson-Rowell
Operations Manager
South Bend,IN
Summary
Dynamic Operations Manager with a proven track record at First Student Inc, excelling in resource allocation and logistics management. Enhanced operational efficiency through innovative process improvements, fostering strong client relationships and effective team leadership. Committed to driving customer satisfaction and employee motivation in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Operations Manager
First Student Inc
08.2021 - Current
- Directed daily operations with focus on efficiency and safety standards.
- Optimized team performance through effective scheduling and resource management.
- Initiated process enhancements that increased operational efficiency and client satisfaction.
- Checked drivers' paperwork for route readiness and charter compliance.
- Supported Location Manager during training sessions and meetings. Joined disciplinary discussions alongside the Location Manager.
- Established partnerships with schools to improve service outreach.
- Operated bus routes when required. Handled daily dispatcher responsibilities efficiently.
Router
Head Start Consortium
08.2018 - 08.2021
- Operated advanced routing software to enhance student delivery efficiency.
- Assisted with creating HR flies for the Indiana Department of Transportation with Manager.
- Managed drivers schedules and assignments, promoting work-life balance while maintaining optimal productivity levels.
- Implemented GPS tracking systems to monitor vehicle locations and maintain accurate delivery status updates.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per Consortium standards and agreements.
Bus Driver/Office Assistant
South Bend Community School
08.2012 - 08.2018
- Operated buses safely, ensuring compliance with traffic regulations and company policies.
- Conducted pre-and post trip inspections to identify maintenance needs and ensure vehicle safety.
- Coordinated daily office operations to ensure smooth workflow.
Education
Bachelor of Science - Human Services
Bethel College
Mishawaka, IN05-2010
Skills
- Effective problem resolution
- Customer engagement
- Decision-making
- Employee motivation
- Client relationships
- Schedule management
- Conflict mediation
- Logistics management
- Customer retention
Timeline
Operations Manager
First Student Inc
08.2021 - Current
Router
Head Start Consortium
08.2018 - 08.2021
Bus Driver/Office Assistant
South Bend Community School
08.2012 - 08.2018
Bachelor of Science - Human Services
Bethel College
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