Overview
Work History
Education
Skills
Timeline
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Stephanie 'Hayden' Johnstone

Portland,OR

Overview

9
9
years of professional experience

Work History

Vehicle Condition Assessor

CarMax
Clackamas, Oregon
09.2022 - 06.2024
  • Conducted appraisals on customer vehicles in a timely manner
  • Accurately reported and photographed any body damage or mechanical issues on found on customer vehicles
  • Assisted wholesale vehicle auction, attending to dealers questions and concerns
  • Accurately and efficiently declined or approved any vehicle arbitrations from wholesale dealers
  • Created and implemented system for organizing towed vehicles from customer parking lot
  • Assessed repossessed vehicles and prepared them for wholesale auction
  • Regularly monitored production kicked vehicles for any trends such as frame damage, blown head gasket, etc and communicated findings to purchasing teams at Clackamas and Beaverton stores

Personal Assistant

Umbra Wigs LLC
Remote
08.2022 - Current
  • Organized personal and professional calendars with reminders for payments
  • Screened emails calls and inquiries and replied as appropriate.
  • Organized work schedule
  • Communicated pricing and payment plans with potential and current clients
  • Organized lists of clients information including sensitive information such as forms of payment and addresses.
  • Organized both physical and digital files and updated reports to coordinate project materials.

Clerk

United States Postal Service, USPS
Mt Angel, OR
02.2022 - 07.2022
  • Communicated postal laws and regulations
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple tasks to ensure high quality and timely delivery.
  • Organized and monitored mail supplies and general office supplies for mailroom.
  • Operated photocopier to print, collate and fold documents.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Applied appropriate postage to outgoing mail using postage machine or mailing labels.
  • Identified undeliverable mail and applied markups to return to sender.
  • Weighed items using electronic scale to calculate shipping costs.
  • Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and Amazon.
  • Received, sorted and organized incoming letters and packages.
  • Documented logs of postage charges and organized receipts.
  • Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
  • Weighed parcels, calculating costs based on type, total weight and final destination.
  • Placed mail into appropriate PO boxes.
  • Sold stamps, tracking services and insurance to customers.
  • Obtained signatures from recipients to release registered and special delivery parcels.

Sales Associate

Hot Topic
Portland, OR
06.2021 - 11.2021
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Acted as initial contact in addressing customer concerns.

Front Desk Associate

Hilton
Beaverton, OR
06.2020 - 12.2020
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Event Promoter

The Syndicate Entertainment Marketing Agency
Weehawken, NJ
06.2018 - 01.2020
  • Planned and executed the promotion of various events according to clientele.
  • Assisted in the distribution of promotional materials for various projects and campaigns.
  • Reported on the success of campaigns in the form of written documents submitted via employee website.
  • Researched clients to better execute campaigns and promotions.
  • Answered event-related queries posed by existing and prospective customers.

Photography

Self Employed
Los Angeles, CA
02.2015 - Current
  • Photographed special events including concerts, festivals, ad campaigns, fashion shows, and movie sets.
  • Improvised photographic methods and techniques.
  • Collaborated with clients to guarantee satisfaction with photos and or other media.
  • Edited photos to fit clients' needs.
  • Carefully maintained photo equipment.
  • Used creative insight to ensure client satisfaction with images captured.
  • Worked alongside companies such as Paper Magazine, Vogue, Vans Warped Tour, Capitol Records, and Sumerian Records, and alongside music groups such as Slipknot, Childish Gambino, Ariana Grande, Motionless in White, Dream Beach, and Skylo.
  • Collaborated successfully with various personalities and work styles.
  • Explained price and package details to customers.

Guest Services (USHER)

Queen Mary's Dark Harbor
Long Beach, CA
09.2017 - 11.2019
  • Completed tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Maintained safe working environment for talent staff throughout event.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Education

Bachelor's of Fine Art - Photography

New York Film Academy
Burbank, CA
05.2019

High School Diploma -

Calhoun High School
Port Lavaca, TX
05.2014

Skills

  • Professional business writing
  • Event coordination
  • Team development
  • Certified in use of Microsoft Office
  • Skilled in the use of Adobe offices such as Lightroom and Photoshop
  • Web design and lighting expert
  • Excellent memory and problem solving skills
  • Calm under pressure and within a hectic workspace
  • Positive attitude and great people skills
  • Handles exchange of credit and cash transactions safely and quickly
  • Client satisfaction
  • Customer friendly
  • Calendar Management
  • Vehicle Inspection and Issue diagnosis

Timeline

Vehicle Condition Assessor

CarMax
09.2022 - 06.2024

Personal Assistant

Umbra Wigs LLC
08.2022 - Current

Clerk

United States Postal Service, USPS
02.2022 - 07.2022

Sales Associate

Hot Topic
06.2021 - 11.2021

Front Desk Associate

Hilton
06.2020 - 12.2020

Event Promoter

The Syndicate Entertainment Marketing Agency
06.2018 - 01.2020

Guest Services (USHER)

Queen Mary's Dark Harbor
09.2017 - 11.2019

Photography

Self Employed
02.2015 - Current

Bachelor's of Fine Art - Photography

New York Film Academy

High School Diploma -

Calhoun High School

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Stephanie 'Hayden' Johnstone