Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies
References
Timeline
Stephanie Jones

Stephanie Jones

Poplarville,MS

Summary

Experienced manager with over 16 years of experience in the hospitality industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Campaign Treasurer

Rebekah Jones For Congress
06.2021 - 12.2022
  • Maintained detailed records of campaign financial transactions.
  • Recorded expenses and other disbursements.
  • Reconciled monthly bank statements.
  • Recorded donations and other money received.
  • Prepared weekly financial reports and presented them at campaign meetings.
  • Prepared and filed quarterly reports with Federal Election Committee.
  • Communicated with campaign staff regularly by phone and email concerning campaign finances.

Bookkeeper

Adventure Trucking
05.2017 - 08.2020
  • Updated financial records in ledgers.
  • Prepared and filed state and federal tax returns.
  • Verified permits were current and provided driver with copies.
  • Accounts payable

Hotel General Manager

Best Western
01.2002 - 04.2016
  • Managed day-to-day operations of 49-room hotel with staff of 12 employees.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving guests.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Managed accounts payable.
  • Reconciled company bank and credit card accounts every month, investigating and resolving discrepancies.
  • Prepared weekly employee work schedules for 12 team members ensuring all shifts received adequate coverage.
  • Placed orders for housekeeping supplies, guest toiletries, linens and breakfast items.
  • Monitored social media and online sources for industry trends.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Calculated payroll deductions using QuickBooks and processed payroll.

Hotel Front Desk Supervisor

Best Western
05.2000 - 01.2002
  • Oversaw fast-paced front desk operations at busy hotel.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted daily guests upon arrival, offered assistance and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

Photography

University of South Alabama, Mobile, AL

General Studies

Hagerstown Community College, Hagerstown, MD

GED -

Bedford Senior High School, Bedford, PA
02.1993

Skills

  • Operations management
  • Reservations management
  • Customer Service
  • Recordkeeping
  • Cash management
  • QuickBooks
  • MS Office

Certification

  • ICARE certification
  • BestREV certification
  • Front Desk certification
  • Housekeeping Supervisor certification
  • SafeServ certification

Accomplishments

  • TripAdvisor Certificate Of Excellence
  • Best Western's Director Award (2002-2016)

Hobbies

Spoiling my grandchildren and horseback riding.

References

Available upon request.

Timeline

Campaign Treasurer - Rebekah Jones For Congress
06.2021 - 12.2022
Bookkeeper - Adventure Trucking
05.2017 - 08.2020
Hotel General Manager - Best Western
01.2002 - 04.2016
Hotel Front Desk Supervisor - Best Western
05.2000 - 01.2002
University of South Alabama - , Photography
Hagerstown Community College - , General Studies
Bedford Senior High School - GED,

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Stephanie Jones