Summary
Overview
Work History
Education
Skills
volunteer work
Timeline
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Stephanie Jones

Memphis,Tennessee

Summary

I'm a member of the USCF (United States Chess Federation)

My passion for chess and enjoyment of quotes, mottos and positive thoughts inspired me to write and self publish a book titled; "On Top of Her game Inspirations" in 2017.

My enjoyment of reading, writing, chess and working at home is a perfect match as a book reviewer, now that I am retiring.

Overview

34
34
years of professional experience

Work History

Data Analyst

United States Postal Service, USPS
06.2014 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.

Distribution and Window Clerk

United States Postal Service, USPS
10.1994 - 06.2014
  • Successfully managed large volumes of incoming packages for distribution within tight timeframes.
  • Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
  • Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
  • Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
  • Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
  • Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
  • Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
  • Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
  • Educated customers on available services such as package insurance, tracking options, and shipping timelines.

Reservation Agent

Promus
02.1990 - 06.1994
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Education

No Degree - Business Administration

University of Memphis
Memphis, TN

Skills

  • Data Visualization and Presentations
  • Data Analysis
  • Python Programming
  • Writing and editing
  • Storytelling abilities
  • SQL Databases

volunteer work

I created the Hickory Hill Post Office Newsletter , whereas I provide postal news, employee of the month column, inspirational thoughts and  pictures of postal employees at work. 

Timeline

Data Analyst

United States Postal Service, USPS
06.2014 - Current

Distribution and Window Clerk

United States Postal Service, USPS
10.1994 - 06.2014

Reservation Agent

Promus
02.1990 - 06.1994

No Degree - Business Administration

University of Memphis

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Stephanie Jones