Stephanie Jones
Jamaica,NY
Summary
To obtain a position where I can utilize my skills and acquire training for growth.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Caretaker
New York City Housing Authority
Manhattan, NY
08.2019 - 12.2023
- Sweep and mop public building spaces, basement areas and stair halls
- Remove snow and encumbrances; spread sand and salt over icy pavements; wash windows and walls of public spaces
- Light and clean incinerators; service air pollution and compactor equipment; collect garbage; put out garbage containers containing incinerated, compacted or raw garbage; take in garbage cans
- Clean ramps, drains, roofs and canopies; polish and wax as required; change light bulbs including those in lampposts; move, lift and carry heavy objects and materials
- Clean grounds and vacant apartments as required
- Perform general gardening work, including cutting lawns, trimming hedges, transplanting, reseeding, and spreading fertilizer and topsoil
- Check for elevators that are not operating properly; report all housing violations, emergencies and acts of vandalism
Supervisor
United Parcel Service
10.2017 - 02.2020
- Supervise a group of up to 15 employees to monitor accuracy and quality while loading trailers
- Focus on reducing scanning errors and increasing timely deliveries
- Manage, plan, organize, and direct all employees assigned
- Work with Central Dispatch to develop a linehaul plan to effectively and efficiently moving freight to destinations within UPS company service standards
- Applied leadership and analytical skills to execute company and personal goals
- Demonstrated how to safely lift, lower, and slide packages that typically weigh 25 - 35 lbs
- And may weigh up to 70 lbs
Sales Representative
Party City
10.2017 - 12.2017
- Delivered exceptional customer service through personal contact with customers
- Interacted with and assists customers
- Answered the telephone and rings on register, Processed balloon orders, Handled personalization studio orders
- Assisted in receiving and stocking procedures
- Unloaded merchandise from trucks
- Responsible for maintaining assigned sections in store as determined by the General Manager
- Executed corporate directed price changes and clearance markdowns and performed other duties as needed
Package Handler
United Parcel Service
11.2015 - 10.2017
- Work with team to assemble, seal, and load packages into correct trucks
- Read and comprehend labels to ensure proper processing
- Always followed safety rules, as well as lift parcels that weigh up to 75 lbs
- Used scanners to track parcel information, such as receipt or condition
- Sorted items according to the destination
- Ability to work with hand tools and loading equipment
- Worked efficiently to meet client and company expectations
Assistant Receptionist
Partners And Care
Manhattan, NY
02.2013 - 10.2016
- Collected payments from customers over the phone or in person.
- Assisted with onboarding new employees by preparing necessary paperwork.
- Coordinated travel arrangements for staff members including flight bookings, hotel accommodations and car rentals.
- Answered phone calls, responded to inquiries and transferred calls as required.
- Provided technical support to staff members regarding computer hardware or software issues.
- Scanned documents into electronic format for storage purposes.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Prepared meeting agendas and took minutes during meetings when needed.
- Managed incoming and outgoing mail distribution system.
- Organized corporate events such as seminars, conferences or team building activities.
- Scheduled meetings, conference rooms and appointments for staff members.
- Ordered office supplies and maintained inventory levels.
Caretaker
Saint Christopher Group Home
02.2011 - 10.2012
- Caretaker of the general facility; clean bathrooms, kitchens and shelves; sorted, recycled and disposed of trash
- Follow through with light maintenance request from residents or staff in a timely manner
- Performed general cleaning in buildings and outside of the building
- Maintained a safe environment for staff, visitors and residents
- Communicated effectively with residents and staff members
Peer Educator
Steinway Children Family Services
06.2010 - 12.2010
- Educated clients about different sexual diseases and protection
- Attended all trainings/meetings to teach peer education programs
- Practiced teaching the assigned mental health education program
- Presented mental/physical health education programs to campus and student groups in the classroom and as a speaker to clubs or other on campus groups
- Spoke to classrooms about services offered in Health Services
Stock Associate
Marshalls Inc.
07.2009 - 08.2010
- Stocked shelves and did inventory; maintenance of store, clean and maintained dressing room
- Assisted in unloading shipments to the store, factory, or warehouse
- Checked items received against shipping invoice to ensure the shipment is accurate
- Organized inventory in the stockroom or warehouse
- Replenished stock on the sales floor as needed, placed orders for supplies
Education
High School Diploma -
Boys And Girls High School
Brooklyn, NY06-2009
Skills
- Sweeping and mopping
- Snow removal and pavement maintenance
- Window and wall cleaning
- Incinerator and compactor equipment servicing
- Garbage collection and disposal
- Grounds and apartment cleaning
- Gardening work
- Elevator maintenance
- Reporting housing violations and emergencies
- Supervision
- Accuracy and quality monitoring
- Scanning error reduction
- Timely deliveries
- Leadership and analytical skills
- Package handling
- Label reading and comprehension
- Sorting and tracking parcels
- Working with hand tools and loading equipment
- Cleaning and maintenance
- Safe environment maintenance
- Communication skills
- Peer education
- Mental/physical health education
- Stocking shelves and inventory management
- Dressing room maintenance
- Unloading shipments
- Checking and organizing inventory
- Stock replenishment
- Order placement
- Typing (30 WPM)
- CPR training for women and children
- Pedestrian safety training
- Food service skills
- Basic Carpentry
- Child development knowledge
- Positive Reinforcement
- Safety Planning
- Activity Planning
- Family Support
- Service planning
- Teamwork and Collaboration
- Relationship Building
- Team building
- Child welfare advocate
Professionalskillscertifications
- Typing – 30 WPM
- CPR training for woman and children
- Pedestrian safety training
- Food service skill with ministry and residential homes
Timeline
Caretaker
New York City Housing Authority
08.2019 - 12.2023
Supervisor
United Parcel Service
10.2017 - 02.2020
Sales Representative
Party City
10.2017 - 12.2017
Package Handler
United Parcel Service
11.2015 - 10.2017
Assistant Receptionist
Partners And Care
02.2013 - 10.2016
Caretaker
Saint Christopher Group Home
02.2011 - 10.2012
Peer Educator
Steinway Children Family Services
06.2010 - 12.2010
Stock Associate
Marshalls Inc.
07.2009 - 08.2010
High School Diploma -
Boys And Girls High School