Stephanie Jones
Broken Arrow,OK
Summary
Dynamic and empathetic professional with a proven track record at Saint Francis Hospital South, excelling in HIPAA compliance and patient care. Demonstrated adaptability in fast-paced environments, enhancing patient experiences through effective communication and meticulous data management. Skilled in building relationships and navigating healthcare systems, committed to delivering exceptional service and care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Saint Francis Hospital South
06.2021 - Current
- Ensures compliance with HIPAA regulations regarding patient privacy and confidentiality.
- Adapts quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provides excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhances overall patient experience with empathetic communication.
- Maintaines accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Exhibits effective communication skills when interacting with a diverse population in a professional and compassionate manner.
- Assists patients with understanding their insurance coverage.
- Reads current literature, participates in monthly e-learning courses, talks with colleagues, and participates in continued education in order to keep abreast of new developments in field, as well as learning more in regard to patient care.
- Possesses enhanced data accuracy with meticulous verification of patient information and insurance details.
- Reduces patient anxiety, providing clear explanations of concerns compassionately.
- Assists nursing staff in emergency department when asked and when allowed.
Business Owner / Warranty Service Manager
Automotive Warranty Management
04.2011 - 04.2020
- Business management and development
- Efficient and accurate paperwork processing.
- Recordkeeping skills and documentation abilities
- Compliance reviews
- Organization and time management
- Trained staff working on-site to ensure compliance with policies and procedures.
- Implemented safety protocols to ensure compliance with industry regulations while protecting workers' health and well-being.
- Facilitated open communication between departments to improve collaboration among teams.
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.
- Ensured compliance with relevant regulations and industry standards.
- Consulted with customers to assess needs and propose optimal solutions.
Skills
- HIPAA compliance
- Patient registration
- Documentation and recording skills
- Relationship building
- Self motivation
- Adaptability and flexibility
- Caring and empathetic
- Effective and interpersonal communication
- Healthcare system navigation
- Epic EHR software
- Strong desire to serve others through patient care
Certification
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- Certified Nursing Assistant (CNA) - State Boards of Nursing. Certification number 37V148583102
Timeline
Patient Access Representative
Saint Francis Hospital South
06.2021 - Current
Business Owner / Warranty Service Manager
Automotive Warranty Management
04.2011 - 04.2020