Stephanie Jones
Broken Arrow,OK
Summary
Dynamic and empathetic professional with a proven track record at Saint Francis Hospital South, excelling in HIPAA compliance and patient care. Demonstrated adaptability in fast-paced environments, enhancing patient experiences through effective communication and meticulous data management. Skilled in building relationships and navigating healthcare systems, committed to delivering exceptional service and care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Saint Francis Hospital South
06.2021 - Current
- Ensures compliance with HIPAA regulations regarding patient privacy and confidentiality.
- Adapts quickly to changing demands within healthcare environment, demonstrating flexibility and strong commitment to quality patient care.
- Provides excellent customer service through active listening skills, understanding patient needs, offering tailored solutions where applicable.
- Enhances overall patient experience with empathetic communication.
- Maintains accurate patient records, contributing to well-organized database for seamless information access across departments.
- Exhibits effective communication skills when interacting with diverse population in professional and compassionate manner.
- Assists patients with understanding insurance coverage.
- Engages in monthly e-learning courses to remain updated on industry advancements.
- Possesses enhanced data accuracy with meticulous verification of patient information and insurance details.
- Reduces patient anxiety, providing clear explanations of concerns compassionately.
- Efficiently registers an average of 40 patients each shift while maintaining exceptional patient care with a good attitude.
- Collaborates with nursing staff in emergency department during patient care.
- Pursuing continued education and training focused on patient-care skills.
Business Owner /Warranty Service Manager
Automotive Warranty Management
04.2011 - 04.2020
- Business management and development.
- Efficient and accurate paperwork processing.
- Demonstrated proficiency in maintaining accurate documentation.
- Facilitated on-site sessions on proper policy and procedure adherence.
- Facilitated open communication between departments to improve collaboration among teams.
- Self-motivated.
- Ability to stay calm under tight deadlines and stringent demands by prioritizing tasks effectively and delegating responsibilities appropriately.
Skills
- HIPAA compliance
- Patient registration
- Documentation and recording skills
- Relationship building
- Self motivation
- Adaptability and flexibility
- Caring and empathetic
- Effective and interpersonal communication
- Healthcare system navigation
- Proficiency with Epic EHR software
- Strong desire to serve others through patient care
- Friendly, positive attitude
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing. Certification number 37V148583102
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Healthcare benefitsWork from home optionPaid time offPersonal development programs401k matchCareer advancementFlexible work hoursTimeline
Patient Access Representative
Saint Francis Hospital South
06.2021 - Current
Business Owner /Warranty Service Manager
Automotive Warranty Management
04.2011 - 04.2020
- Certified Nursing Assistant (CNA) - State Boards of Nursing. Certification number 37V148583102
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
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