Stephanie Jones Levy
Temple Hills,MD
Summary
Adept Optical Assistant with a proven track record at Luxottica, enhancing customer loyalty through exceptional service and expertise in frame selection. Skilled in appointment scheduling and product upselling, I significantly contributed to increased sales and patient satisfaction. My ability to train new staff and manage eyewear orders efficiently showcases my blend of interpersonal and organizational skills.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Optical Assistant
Luxottica
06.2024 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Built strong relationships with suppliers to negotiate better pricing options for frames/lenses which resulted in cost savings for our clients.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Optical
Luxottica
06.2014 - 07.2024
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Stayed current with industry trends and new products, enabling informed recommendations tailored to each customer''s needs.
- Collaborated with optometrists to ensure seamless patient care from eye exam to eyewear selection.
- Exceeded sales goals by expertly showcasing products'' features and benefits through engaging presentations.
- Promoted special offers or discounts strategically, boosting sales without sacrificing long-term customer relationships or satisfaction levels.
- Educated clients on proper eyewear care and maintenance, prolonging the life of their investments in vision health.
Optical Assistant
Costco
01.2014 - 07.2024
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Education
High School Diploma -
H . D. Woodson
Washington DC06-1984
Skills
- Customer service
- Appointment scheduling
- Frame selection
- Product upselling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- HIPAA Compliance Certification – Various Regulatory Compliance Educators.
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursCareer advancementHealthcare benefitsPaid sick leaveTeam Building / Company Retreats401k matchWork from home optionPaid time offStock Options / Equity / Profit SharingTimeline
Optical Assistant
Luxottica
06.2024 - Current
Optical
Luxottica
06.2014 - 07.2024
Optical Assistant
Costco
01.2014 - 07.2024
High School Diploma -
H . D. Woodson
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