Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephanie Jones

Bedford

Summary

20 plus years in operational excellence, skilled in budget planning and regulatory compliance.


Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements and quality of products and services.


Reliable team player committed to building high-performing teams.


Well organized, attentive to detail and vigilant in achieving safety and environmental standards.

Overview

14
14
years of professional experience

Work History

Delivery Courier

Amazon Flex Driver
05.2023 - Current
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Food Delivery Driver

DoorDash
01.2022 - Current
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated warm relationships with regular customers.

Order Processor and Inventory

E.N.D. Tees
02.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Driver

KC Center For Health Wellness
01.2022 - 04.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Drove clients to and from their appointments
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Home Health Aide

Buckeye Homecare Services
06.2015 - 08.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Direct Student Volunteer

Chagrin Falls Community Center
06.2015 - 08.2017
  • Education focused, one on one and small group (k-8).
  • Created programs for enrichments that focused on social and emotional activities.
  • Reading Readiness
  • Field Trip Chaperone
  • Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
  • Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
  • Approached issues proactively to best meet current and future community needs.

Bus Driver

Browns Town Child Care Center
07.2011 - 04.2013
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
  • Handled emergency situations with calm and decisive actions, safeguarding passengers and vehicle.
  • Navigated through diverse weather conditions, guaranteeing safe arrival despite challenges.

Education

No Degree - Business Administration And Management

Remington College
05.2007

High School Diploma -

Twinsburg High School
Twinsburg, OH
06-2003

Skills

  • Customer service
  • Valid Driver's license
  • Time management
  • Attention to detail
  • Route planning
  • Load organization
  • Multitasking
  • Team building leadership
  • Relationship building

Affiliations

  • Group Economics (not for Profit)

Timeline

Delivery Courier

Amazon Flex Driver
05.2023 - Current

Food Delivery Driver

DoorDash
01.2022 - Current

Driver

KC Center For Health Wellness
01.2022 - 04.2023

Order Processor and Inventory

E.N.D. Tees
02.2021 - Current

Home Health Aide

Buckeye Homecare Services
06.2015 - 08.2018

Direct Student Volunteer

Chagrin Falls Community Center
06.2015 - 08.2017

Bus Driver

Browns Town Child Care Center
07.2011 - 04.2013

No Degree - Business Administration And Management

Remington College

High School Diploma -

Twinsburg High School

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