Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Jones

Cincinnati,OHIO

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

39
39
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
04.2001 - 08.2018
  • Assisted pharmacists in preparing medications, maintaining inventory levels, and managing stock.
  • Educated customers on medication usage, potential side effects, and proper storage techniques.
  • Implemented safety protocols to minimize medication errors and improve workplace efficiency.
  • Monitored expiration dates of pharmaceutical products to ensure timely disposal and compliance.
  • Trained new staff on operational procedures, enhancing team performance and service delivery.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Business Associate

Adriatico Trattoria Italiana
02.2000 - 06.2009
  • Assisted in daily operations, ensuring efficient service and customer satisfaction.
  • Supported inventory management, maintaining accurate stock levels and organization.
  • Handled customer inquiries and resolved issues promptly to enhance guest experience.
  • Collaborated with kitchen staff to streamline order processing and improve workflow.
  • Trained new team members on operational processes and best practices for efficiency.
  • Contributed to menu updates by providing feedback based on customer preferences.
  • Monitored dining area cleanliness, promoting a welcoming atmosphere for guests.
  • Implemented cleaning schedules to ensure compliance with health and safety standards.
  • Engaged with customers to build business relationships.
  • Evaluated competitive landscape regularly to inform strategic planning decisions, leading to sustained business growth in dynamic markets.

Store Manager

Salvation Army Thrift Store
11.2003 - 01.2010
  • Managed daily operations to ensure efficient store performance and customer satisfaction.
  • Oversaw inventory management, optimizing stock levels and reducing excess merchandise.
  • Trained and mentored staff on sales techniques and exceptional customer service practices.
  • Implemented visual merchandising strategies to enhance product displays and attract customers.
  • Developed community outreach initiatives to promote store events and increase local engagement.
  • Conducted regular staff meetings to discuss goals, performance, and operational improvements.
  • Analyzed sales data to identify trends and adjust pricing strategies accordingly.
  • Ensured compliance with health and safety regulations, maintaining a safe shopping environment.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Store Manager

McDonald's Restaurant
08.1979 - 05.1994

I love working with the public and customer service with a smile at all times. And become very happy with my job experience. And is always willing to help were there is needed at all times. And become very helpful with seniors and all people help.

  • Assisted in daily operations to ensure smooth store functionality.
  • Supported inventory management by organizing stock and conducting regular audits.
  • Learned customer service protocols to effectively address inquiries and resolve issues.
  • Participated in team meetings to discuss sales strategies and operational improvements.
  • Collaborated with staff on merchandising displays to enhance product visibility.
  • Maintained cleanliness and organization of sales floor for optimal customer experience.
  • Trained on cash register operations, processing transactions accurately and efficiently.
  • Engaged with customers to build rapport and foster loyalty through positive interactions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

High School Diploma - Pharmacy Technician

Our Lady's of Angels
St. Bernard, Ohio
05.2001

BBA - Business Administration And Management

Xavier University
Cincinnati, OH
05.1987

Skills

    Listen to the customer about issues that they might have with an employee and handle the problem immediately And take control of any other problems that might be going on in the store But always handle the customer first Then handle the employees to get the problem resolved

Timeline

Store Manager

Salvation Army Thrift Store
11.2003 - 01.2010

Pharmacy Technician

CVS Pharmacy
04.2001 - 08.2018

Business Associate

Adriatico Trattoria Italiana
02.2000 - 06.2009

Store Manager

McDonald's Restaurant
08.1979 - 05.1994

High School Diploma - Pharmacy Technician

Our Lady's of Angels

BBA - Business Administration And Management

Xavier University
Stephanie Jones