STEPHANIE JONES
Abilene,TX
Summary
Dynamic Office Manager with a proven track record at Triple D Transport, excelling in inventory management and employee onboarding. Recognized for enhancing operational efficiency and maintaining financial compliance. Adept at fostering team collaboration and delivering exceptional customer service, ensuring smooth office operations and high satisfaction rates.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
44
44
years of professional experience
Work History
Office Manager
Triple D Transport
03.2007 - 10.2025
- Assisted in daily office operations to support administrative functions
- Maintained office supplies inventory, ensuring availability for staff needs
- Organized and scheduled meetings, enhancing team communication and collaboration
- Supported onboarding process for new employees, facilitating smooth transitions
- Managed filing system, improving document retrieval efficiency
- Coordinated with vendors for service contracts, optimizing operational costs
- Implemented basic office procedures to streamline workflows and enhance productivity
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Implemented new office management systems, enhancing productivity and streamlining administrative processes.
- Oversaw daily office operations, ensuring efficient workflow and effective communication among departments.
Customer Service Representative Manager
Blue Cross Blue Shield of Texas
03.2003 - 02.2007
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction rates.
- Processed claims and benefits inquiries, maintaining accuracy and compliance with company policies.
- Educated members on health plan features and services, enhancing their understanding and utilization of coverage.
- Collaborated with cross-functional teams to streamline service processes, improving operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled on average of 40 customer service calls a day
- Led customer service team in resolving complex inquiries and issues efficiently.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Partnered with senior management on strategic projects aimed at expanding the business''s presence within key markets.
- Developed training programs to enhance staff performance and service quality.
- Analyzed customer feedback to identify trends and inform strategic decision-making.
Accounting Clerk
Hendricks Medical Center
03.1998 - 05.2001
- Processed high volumes of invoices and payments efficiently, ensuring timely financial record updates.
- Managed accounts payable and receivable functions, streamlining workflows for improved efficiency.
- Implemented new filing system that enhanced document retrieval speed and reduced errors.
- Maintained accounting records utilizing in-house and client systems.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Managed accounts payable and receivable processes to ensure timely and accurate financial transactions.
Office Manager
Humpty Dumpty Daycare
09.1981 - 05.1993
- Contributed to maintaining a clean and organized workspace for all staff
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed daily accounting operations, ensuring compliance with financial regulations and policies.
- Supervised a team of accountants, providing mentorship and guidance on best practices.
- Maintained strict confidentiality of sensitive financial data, safeguarding company information and upholding professional ethics standards in all dealings.
- Supervised payroll processing for all employees, ensuring accurate payment calculations and timely disbursement of funds.
Skills
- Office management expertise
- Inventory management
- Meeting coordination
- Employee onboarding
- Exceptional customer support
- Accurate financial recordkeeping
- Budget oversight
- Accounting compliance
- Payroll operations
- Workplace efficiency management
- Strong organizational abilities
- Accurate data entry
- Accounts receivable processing
- Scheduling and calendar management
- Administrative support
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Accounts receivable oversight
- Scheduling
- Mail handling
- Scheduling coordination
- Inventory control
- Team leadership
- Staff hiring
- Documentation and control
- Business administration
Timeline
Office Manager
Triple D Transport
03.2007 - 10.2025
Customer Service Representative Manager
Blue Cross Blue Shield of Texas
03.2003 - 02.2007
Accounting Clerk
Hendricks Medical Center
03.1998 - 05.2001
Office Manager
Humpty Dumpty Daycare
09.1981 - 05.1993