Stephanie Jones
Hockley
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Accurate Auto Center
12.2023 - Current
- Coordinated daily operations, ensuring efficient workflow and timely service delivery.
- Assisted in inventory management, tracking supplies and ordering parts as needed to reduce downtime.
- Streamlined communication between departments, enhancing collaboration for operational efficiency.
- Supported data entry into management systems, maintaining accurate records of transactions and services rendered.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Worked with vendors to make purchases and reconcile invoices.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Representative
Darden Restaurant Group
03.2018 - 12.2023
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Assisted in training new representatives on service protocols and system usage.
- Streamlined communication processes between front-of-house and kitchen staff to enhance efficiency.
- Monitored service quality, providing feedback for continuous improvement initiatives.
- Mentored junior staff, fostering a culture of excellence in customer service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Associate of Applied Science - Paralegal
Angelina College
Lufkin, TX05-2016
Skills
- Scheduling management
- Customer invoicing
- Supply ordering
- Inventory oversight
- Project scheduling
- Administrative management
- Payroll administration
- Vendor engagement
- Operations management
- Project management
- Customer relationship management
- Team Training
- Human resources
- Operational planning
- Customer service
- Proficient in MicroSoft, Quickbooks, Excel
Certification
- Certified: Texas Notary Public
Timeline
Operations Coordinator
Accurate Auto Center
12.2023 - Current
Customer Service Representative
Darden Restaurant Group
03.2018 - 12.2023
Associate of Applied Science - Paralegal
Angelina College