Stephanie Jones
Kearney,MO
Summary
Detailed Title Processor with 18 years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in all aspects of title processing.
Overview
24
24
years of professional experience
Work History
Title Processing Supervisor
Openlane/BacklotCars
Kansas City, Missouri
04.2023 - 10.2025
- Supervise a team of 17 processors on our daily operations to ensure compliance with company policies.
- Approval of weekly timesheets in Workday
- Train and mentor team members on best practices and procedures.
- Coordinate workflow between departments to optimize efficiency and communication.
- Implement process improvements to enhance operational productivity and quality.
- Conduct performance evaluations to assess team member contributions and growth.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Title Processor
BacklotCars
Kansas City, Missouri
06.2022 - 04.2023
- Receive, verify and process titles while identifying potential issues and resolve any discrepancies.
- Maintain confidentiality and security of information to ensure customer privacy.
- Perform data entry for titles and vehicle information to retain accuracy of title records and client files.
- Continuously keep up-to-date with state and federal regulations to prevent errors and fraud.
Business Operations Manager
Kansas City Title & License Service LLC
04.2007 - 06.2022
- Engaged in business development with potential and engaged clients to build and further industry relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Introduced new methods, practices and systems to reduce turnaround time for title processing.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
General Manager
Rancho Grande Cantina
02.2002 - 04.2007
- Managed a staff of 35 employees including scheduling, timesheets, payroll and daily operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Supervised and conducted the training of new hires to ensure their readiness for their particular role.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potential heavy fines.
- Engaged with customers daily to ensure satisfaction and to establish trust with the community.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Motivated staff to perform at peak efficiency and quality.
Education
Associate of Arts -
Maple Woods Community College
Kansas City, MO Skills
- Title Processing
- Title Requirements
- Title Examination
- Administrative Duties
- Performance Improvement
- Employee Evaluation
- Problem-Solving
- Critical Thinking
- Organizational Systems
- Data entry accuracy
- Performance evaluation
- Attention to detail
- Quickbooks (Intuit)
- Mondaycom
- Slack
Timeline
Title Processing Supervisor
Openlane/BacklotCars
04.2023 - 10.2025
Title Processor
BacklotCars
06.2022 - 04.2023
Business Operations Manager
Kansas City Title & License Service LLC
04.2007 - 06.2022
General Manager
Rancho Grande Cantina
02.2002 - 04.2007
Associate of Arts -
Maple Woods Community College