Stephanie Jordan
Placentia,CA
Summary
Accomplished assistant manager recognized for optimizing daily operations and elevating customer service standards. Committed to fostering team development and enhancing workplace productivity. Ready to leverage skills in performance management and training to drive organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Paw Sweet Paw
Irvine, California
03.2020 - Current
- Managed over 15 employees, upholding exceptional customer service.
- Coordinated customer service initiatives to improve guest experiences and satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized training sessions for new hires to expedite onboarding and ensure familiarity with workplace environment.
- Held regular one-on-one meetings with employees to discuss performance, align priorities, and provide constructive feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Simple Global
Cypress, California
11.2017 - 03.2020
- Managed shipping and receiving operations to ensure timely and accurate order fulfillment.
- Ensured accurate processing and timely shipment of customer orders, contributing to customer satisfaction.
- Developed schedules for shipments and deliveries, enhancing coordination between departments.
- Managed daily work order processing and assigned tasks to team members to meet service level expectations.
- Developed and maintained work order tracking systems for efficient workflow management.
- Maintained accurate records of incoming and outgoing shipments using inventory management systems.
Education
Associate of Arts -
Santiago Canyon College
Orange, CASkills
- Client relationship management
- Sales management
- Employee training
- Performance management
- Project planning
- Operational strategy
- Inventory management
- Staff scheduling
- Work order management
- Decision-making
- Team leadership
- Team motivation
- Goal setting
- Multitasking and organization
- Conflict resolution
- Strategic planning
- Exceptional customer service
Languages
English
Professional
Spanish
Professional
Certification
- CPR course trained
Affiliations
- Community engagement events
Timeline
Assistant Manager
Paw Sweet Paw
03.2020 - Current
Assistant Manager
Simple Global
11.2017 - 03.2020
Associate of Arts -
Santiago Canyon College