Stephanie Jost
New York,NY
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
4
4
years of professional experience
Work History
Team Leader
Primark Stores
11.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Supervisor
Primark
11.2022 - 11.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated merchandising displays, signage and sales enablement.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Full-time retail associate
Primark
05.2022 - 11.2022
- Helped maintain standards in the department, providing great customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Part-Time Retail Associate
Primark
05.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash and counting change.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Business
Long Island University
Skills
- Effective communication
- Team leadership
- Effective feedback delivery
- Point of sale operations
- Sales optimization
- Effective decision-making
- Complaint resolution
- Versatile in addressing shifting priorities
Languages
English
Timeline
Team Leader
Primark Stores
11.2023 - Current
Supervisor
Primark
11.2022 - 11.2023
Full-time retail associate
Primark
05.2022 - 11.2022
Part-Time Retail Associate
Primark
05.2021 - 05.2022
No Degree - Business
Long Island University
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