Stephanie Kaahanui
Abilene
Summary
Innovative workforce training and development professional with a proven track record of enhancing productivity and efficiency. Specialized in instructional design, employee engagement strategies, and performance assessment tools. Seeking to foster strong communication, adaptability, and leadership skills to provide effective learning environments that drive company growth.
Overview
5
5
years of professional experience
Work History
Lead Career Specialist
CECT Workforce Solutions
Abilene
09.2024 - Current
- Assist with the day-to-day oversight of center staff and program operations under the guidance of a designated supervisor or manager.
- Displayed qualities consistent with a leadership role, including but not limited to organization, punctuality, respectfulness, ability to accept criticism, and commitment to program excellence.
- Provide assistance in scheduling and coordinating office coverage.
- Serve as a subject-matter expert in all functions related to a Career Specialist, Career Counseling, and Training.
- Assist with support services, file reviews, transfers, and case corrections, as assigned.
- Provide team mentoring and/or training, as assigned.
- Serve as a lead in all assigned functions, and act as the primary backup to the supervisor in his or her absence.
- Assume responsibility for other duties as assigned by the supervisor.
Career Specialist
CECT Workforce Solutions
Abilene
12.2023 - 09.2024
- Developed and facilitated general orientations, training, workshops, and presentations for center programs to participants, other partners, employees, and workforce staff as needed.
- Assisted customers with the completion of WIT registration and thorough resume development.
- Partnered with other staff regarding job development efforts on behalf of seeking customers.
- Assisted in developing a strategy for participants, and providing customer guidance in establishing self-sufficiency goals.
- Determined the client's eligibility for employment programs.
- Referred qualified clients who meet the employer's job requirements.
- Conducted preliminary interviews with customers to identify candidates for job postings, prior to referral, to ensure they meet or exceed the employer's minimum requirements, as stated in the job postings.
- Monitored client progress through regular follow-up meetings, phone calls or emails.
Quality Assurance Specialist
Regions/Enerbank
Provo
07.2022 - 09.2023
- Ensured the consistent delivery of exemplary customer service amidst a high-volume operational environment.
- Communicated clearly and positively with coworkers and management five days a week.
- Worked in their loan department, thoroughly reviewing 20 loan applications a day.
- Provided quality assurance follow-ups with 120 customers a day to ensure work was being done properly, while ensuring customer satisfaction.
- Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
Desk Attendant, Office Clerks, General
Wyview Park Office
Provo
08.2021 - 07.2022
- Fostered a positive customer experience for 50+ clientele.
- Developed marketing materials for managers on a regular basis.
- Resolved 5+ complaints promptly and professionally per week.
- Mastered 3 systems used on work computer to ensure quality assistance.
Dance Artist, Dancers
Brigham Young University
Provo
08.2020 - 05.2022
- Excelled in team work, discipline, time management, dedication, and performance under extreme levels of pressure.
- Contributed to more than 20 hours a week in community service or volunteer work.
- Proven capacity to rapidly assimilate and master substantial volumes of information within compressed time frames, demonstrating an aptitude for swift comprehension and retention.
- Adept at synthesizing complex concepts and promptly presenting them with precision, highlighting a commitment to efficient and effective knowledge acquisition.
Certified Pharmacy Technician
Intermountain Primary Children's Hospital
Salt Lake City
05.2020 - 08.2020
- Precisely calculated and administered 300+ pediatric medications per shift with meticulous attention to dosage accuracy.
- Assisted 100+ Nurses and ascertained location of 150 doses.
- Implemented unit inspections for quality medication 2 times a week.
- Assisted the pharmacist rummage and correct first doses with 97% accuracy.
Education
Certified Pharmacy Technician -
Canyons Technical Education Center
Salt Lake City, UT05-2019
Communications Studies -
Brigham Young University
Provo, UTSkills
- Effective communication
- Leadership
- Critical thinking
- Fast-paced adaptability
- Problem solving
- Time management
- Creativity
- Customer service excellence
- Team collaboration
- Bilingual proficiency
- Conflict resolution
- Goal setting
- Data management
References
Jordan Wright, Team Lead, Regions/Enerbank
Timeline
Lead Career Specialist
CECT Workforce Solutions
09.2024 - Current
Career Specialist
CECT Workforce Solutions
12.2023 - 09.2024
Quality Assurance Specialist
Regions/Enerbank
07.2022 - 09.2023
Desk Attendant, Office Clerks, General
Wyview Park Office
08.2021 - 07.2022
Dance Artist, Dancers
Brigham Young University
08.2020 - 05.2022
Certified Pharmacy Technician
Intermountain Primary Children's Hospital
05.2020 - 08.2020
Certified Pharmacy Technician -
Canyons Technical Education Center
Communications Studies -
Brigham Young University
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