Stephanie Katrompas
Austin,TX
Summary
Accomplished Lead Therapist at Blue Sky Abilities with expertise in treatment planning and patient assessment. Excelled in crafting tailored therapeutic strategies, enhancing client outcomes. Demonstrated strong communication skills and compliance management, ensuring seamless operations. Successfully supervised teams, fostering a collaborative environment. Recognized for producing professional reports for the State of Texas, driving organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Therapist
Blue Sky Abilities
Austin, Texas
01.2010 - Current
- Tracked patient progress via scheduled assessments, providing constructive feedback on outcomes.
- Crafted comprehensive treatment plans for clients with disabilities reflecting specific needs.
- Administered therapeutic support, assisting clients with disabilities in reaching personal aspirations.
- Executed client assessments to determine unique needs and preferences for therapy services.
- Recorded comprehensive details of services rendered, including medical histories, treatments conducted, and progress noted.
- Pursued knowledge of emerging trends in massage therapy by attending relevant workshops, seminars, and classes
- Compose quarterly reviews for each client within State of Texas.
- Specialization in professional report creation for State of Texas.
Office Manager
All Care Therapies
Georgetown, Texas
06.2016 - 04.2018
- Designed and applied office policies and procedures.
- Managed confidential records associated with personnel matters.
- Supervised front desk activities, welcoming patients, addressing questions, and guiding to relevant staff members.
- Interacted with diverse insurance companies, comprising commercial, military, and Medicaid/Medicare
- Conducted comprehensive training for new employees on office policies and procedures.
- Customer/Patient Relations.
- Managed staff members, structured schedules, and assigned tasks.
- Established efficient communication strategies fostering synergy between departments within the organization.
- Facilitated meetings and addressed interdepartmental requirements.
- Ensured compliance with applicable laws regarding employment practices.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Senior Manager
HealthCare Therapies
Austin, Texas
01.2009 - 06.2016
- Support the CEO by managing schedules and prioritizing tasks
- Implemented a mentor program focused on minimizing employee turnover
- Prepared reports for the state of Texas.
- Supervised 35 personnel in daily operations.
- Collaborated with internal departments to guarantee successful project execution within the timeline and budget constraints.
- Consistently assessed customer satisfaction levels through comprehensive surveys and data analysis.
- Client quality assurance.
- Executed specialized massage techniques for clients with disabilities
Education
Bachelor of Arts - Deaf Studies
Gallaudet University
Washington D.C.05-2024
Skills
- Treatment planning
- Patient assessment
- Report writing
- Therapeutic support
- Compliance management
- Customer relationship management
- Structured management
- Staff supervision
- Office administration
- Quality assurance
- Effective communication
Certification
- First Aid / CPR
Languages
American Sign Language
Professional
Greek
Limited
References
References available upon request.
Timeline
Office Manager
All Care Therapies
06.2016 - 04.2018
Lead Therapist
Blue Sky Abilities
01.2010 - Current
Senior Manager
HealthCare Therapies
01.2009 - 06.2016
Bachelor of Arts - Deaf Studies
Gallaudet University
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