Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
Timeline
Generic

Stephanie Kearney

Youngsville

Summary

Dedicated and experienced service professional with over 15 years in customer-facing roles, specializing in virtual support, quality control, logistics and pharmacy. Skilled in customer co-pays, insurance verification. Committed to providing exceptional patient care while ensuring compliance with all regulatory requirements.

Proven ability to manage multiple platforms and provide exceptional client service. Adept at administrative support, cross-functional coordination, and high-volume environments including calls/chat. Seeking to contribute to a dynamic team as a Patient Coordinator.

Overview

17
17
years of professional experience

Work History

Senior Service Phone, Email, Chat/Mobile Messaging Specialist

Wayfair
08.2020 - Current
  • Handle high volumes of customer inquiries via phone, chat and mobile messaging with a focus on resolving order issues, shipping errors, and account changes.
  • Managed tax exemption processes, insurance documentation, and non-stop delivery coordination.
  • Executed service recovery efforts, offering refunds, discounts, or product replacements to ensure customer satisfaction.
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.

Receiving & Inventory Clerk

Majestic Marble & Glass
06.2019 - 08.2020
  • Maintained digital and physical records using scanners, copiers, and Microsoft Outlook.
  • Managed inventory levels, supported supply orders, and coordinated with delivery personnel.
  • Served as the first point of contact for clients and drivers, enhancing customer satisfaction.
  • Supervise installers
  • Label marble slabs
  • Salesforce
  • CRM
  • Conducted regular audits of inventory to identify discrepancies and improve data integrity.

Quality Control Specialist

Implus
10.2017 - 06.2019
  • Performed rigorous inspections and measurements to uphold product quality standards.
  • Managed label generation, repackaging, and routing for partners such as Amazon, FedEx and UPS.
  • Supervised the receiving department.
  • Operated forklifts and pallet jacks for safe and efficient logistics operations.

Pharmacy/customer service

Sam’s Club/Walmart
05.2010 - 06.2017
  • Managed daily pharmacy operations, ensuring compliance with health regulations and inventory accuracy.
  • Provided exceptional customer service, addressing patient inquiries regarding medications and insurance.
  • Conducted cash handling and reconciliation during opening and closing procedures.
  • Assisted with insurance verification, co-pays and processing co-payments and prescriptions.
  • Trained new staff on customer service protocols and pharmacy procedures.
  • Provided exceptional customer service.
  • Provide clear instructions on medication use, dosages, potential side effects, drug interactions, and adherence.
  • Maintain accurate records, manage pharmacy inventory, ensure proper storage, and comply with regulations.
  • Effectively communicate medication updates, patient issues, and health information to patients and other professionals.

Cashier / Sandwich Maker

Quizno’s Subs
08.2008 - 10.2010
  • Processed orders and payments accurately while maintaining a clean work area.
  • Trusted with opening/closing duties and handling cash operations.

Cashier

Food Lion
10.2008 - 05.2010
  • Delivered exceptional customer service while processing transactions efficiently, resulting in an improved customer satisfaction rate.
  • Managed inventory levels, ensuring product availability and reducing stock discrepancies.
  • Assisted in training new cashiers, enhancing overall team performance and service quality.
  • Collaborated with team members to streamline operations, significantly reducing customer wait times.
  • Utilized administrative skills to maintain accurate financial records and reports.

Cashier

Dollar General
06.2009 - 12.2009
  • Executed customer transactions with precision, including card and cash handling.
  • Resolved inquiries both in-store and over the phone, maintaining satisfaction levels.
  • Store floor plans

Education

High School Diploma -

Franklinton High School
06-2008

Skills

  • Customer Service
  • Time Management
  • Co-Pays
  • Insurance Verification
  • Salesforce
  • CRM Software
  • Microsoft Office
  • Inventory Management
  • Order Fulfillment
  • Quality Control
  • Shipping & Receiving
  • Administrative Support
  • Pallet Jack operation
  • Outstanding written and verbal communication skills
  • Proven analytical and problem solving abilities
  • Ability to respond concisely and clearly to customer queries
  • Strong critical thinking and problem solving skills

PERSONAL INFORMATION

  • Address: Youngsville, North Carolina
  • Nationality:
  • Driving License:
  • Hobbies:

Timeline

Senior Service Phone, Email, Chat/Mobile Messaging Specialist

Wayfair
08.2020 - Current

Receiving & Inventory Clerk

Majestic Marble & Glass
06.2019 - 08.2020

Quality Control Specialist

Implus
10.2017 - 06.2019

Pharmacy/customer service

Sam’s Club/Walmart
05.2010 - 06.2017

Cashier

Dollar General
06.2009 - 12.2009

Cashier

Food Lion
10.2008 - 05.2010

Cashier / Sandwich Maker

Quizno’s Subs
08.2008 - 10.2010

High School Diploma -

Franklinton High School

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