Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Keaton

New Brighton,PA

Summary

Adept at enhancing tenant satisfaction and managing multifamily properties, I leveraged my exceptional communication and property management skills at Eureka Multifamily Group to proactively address tenant concerns and improve occupancy rates. My background includes streamlining leasing operations and fostering positive landlord-tenant relationships, significantly boosting operational efficiency.

Overview

17
17
years of professional experience

Work History

Property Manager

Eureka Multifamily Group
11.2020 - 12.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Employment Specialist

BCRC
06.2015 - 11.2020
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
  • Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.

Assistant Manager

Foot Locker
12.2006 - 06.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

Associate Of General Studies -

New Brighton High School
New Brighton, PA
06.2001

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Property tours and inspections
  • Eviction procedures
  • Occupancy management
  • Fair housing mandates
  • Tenant and eviction laws
  • Multi-family property management
  • Financial budgeting and reporting
  • Preparing property agreements
  • Grounds maintenance
  • Valid state name driver's license
  • Leasing operations

Timeline

Property Manager

Eureka Multifamily Group
11.2020 - 12.2023

Employment Specialist

BCRC
06.2015 - 11.2020

Assistant Manager

Foot Locker
12.2006 - 06.2016

Associate Of General Studies -

New Brighton High School

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Stephanie Keaton