Stephanie Kelker-Voss
Appleton
Summary
Dynamic and results-driven professional with a strong work ethic and critical thinking skills. Proven track record in accurate recordkeeping and enhancing operational efficiency. Recognized for exceptional customer service and adept at managing time effectively, ensuring seamless processes and high client satisfaction.
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any administrative setting.
Overview
10
10
years of professional experience
Work History
Owner/Operator Truck Driver
Falcon Transportation
07.2020 - 08.2025
- Managed day-to-day business operations.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Achieved cost savings for business operations through effective fuel management strategies and preventative maintenance programs.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Office Manager - Behavioral Health
Options Counseling Services
08.2018 - 05.2019
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
Patient Access Representative
Howard Young Medical Center
04.2018 - 08.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Scheduler
UW Hospital and Clinics
04.2016 - 10.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage, eligibility, and obtain necessary authorizations for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Facilitated communication between patients and healthcare providers, improving clarity of pre-appointment instructions.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
USPS Mail Carrier
United States Postal Service, USPS
11.2015 - 01.2016
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Maintained accurate records of deliveries and attempted deliveries, supporting postal service accountability.
Education
No Degree - Medical Assistant
Nicolet Area Technical College
RhinelanderSkills
- Professionalism and work ethic
- Self-motivation and discipline
- Critical thinking capacity
- Accurate recordkeeping and documentation mastery
- Attention to detail
- Dependable and reliable
- Time and schedule management
- Front desk operations
- Appointment scheduling
- Patient registration
- Insurance verification
- Medical office administration
- Medical office procedures
Timeline
Owner/Operator Truck Driver
Falcon Transportation
07.2020 - 08.2025
Office Manager - Behavioral Health
Options Counseling Services
08.2018 - 05.2019
Patient Access Representative
Howard Young Medical Center
04.2018 - 08.2018
Medical Scheduler
UW Hospital and Clinics
04.2016 - 10.2016
USPS Mail Carrier
United States Postal Service, USPS
11.2015 - 01.2016
No Degree - Medical Assistant
Nicolet Area Technical College
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