Stephanie Kellenberger

• Maintained organized and efficient filing system for records, client documents, and checks.
• Managed office operations including supply inventory and vendor relations.
• Successfully handled front desk tasks such as welcoming visitors, answering phone calls, routing mail and organizing courier services.
• Handled the receipt and processing of client checks and paperwork.
• Planned and organized staff meetings, conferences, and networking events.
• Utilized Microsoft Office to perform data entry and scheduling tasks.
• Provided support to various departments as needed (such as data-management, client services, financial advisors and accounting).
• Obtained California Notary Public certification.

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• Planned and implemented recreation activities and social events for hotel guests.
• Evaluated success of recreation programs and recorded data in Microsoft Excel to determine changes.
• Created flyers, social media/text communication and brochures for events.
• Created and advertised weekly activities schedules that were distributed to each guest.
• Maintained inventory of supplies and equipment.
• Contacted and maintained relationships with local vendors to collaborate with hotel activities.
• Revitalized hotel social media accounts and developed social media content to maintain and promote brand reputation,.
• Recognized by Marriott Activities Regional Director multiple times for top performance and innovation in a recreational department.

• Processed guest arrivals and departures while recording accurate information and taking payments.
• Maintained positive relationships with hotel guests by anticipating needs and responding to inquiries, issues, and requests in a personable and timely manner.
• Efficiently communicated with all hotel departments and maintained positive working relationships.
• Answered phones to provide accurate information about the property and surrounding area, complete guest requests, and handle guest complaints.
• Trained new front desk associates on company procedures and costumer service.

• Operated POS terminals to input orders, split bills and calculate totals.
• Provided exceptional service to high volume of daily customers.

• Efficiently handled cash transactions with polite and friendly service.
• Walked sales floor to assist customers with questions and concerns while maintaining general upkeep of store.

• Worked individually with students in grades 9-12 to assist with transfer adjustment, organizational assistance, and post-graduation plans.
• Assisted Counseling staff in student scheduling and clerical work (including data collection, phone calls, and emails).

• Received training to provide academic information to psychology majors and prospective students.
• Conducted individual sessions with students regarding major declaration, steps to become a fully admitted psychology major, registration issues, and finding ways to become involved in the major.

• Responsible for handling parent concerns/inquiries and communicating important information.
• Assisted teachers in creating a weekly curriculum for students in each camp, and printed rosters and classroom material.