Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Stephanie Kelley

Millport,NY

Summary

Proven leader with extensive experience in retail management, notably at Heather's Above All The Rest, where I spearheaded operations to enhance customer satisfaction and streamline store functionality. Expert in customer relations and problem-solving, I excel in creating efficient, organized environments, significantly improving service quality and operational efficiency.

Overview

4
4
years of professional experience

Work History

Store Manager

Heather's Above All The Rest
03.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

BMillzz
02.2021 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Nursing

Corning Community College
Corning, NY

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization

Timeline

Store Manager

Heather's Above All The Rest
03.2023 - Current

Assistant Manager

BMillzz
02.2021 - 01.2022

Nursing

Corning Community College

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Stephanie Kelley