Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Stephanie Kelley

Stephanie Kelley

Pryor,OK

Summary

Dynamic professional with extensive experience as an Airbnb Host, Retail Liquor store owner and Residential Leasing Agent, excelling in guest relations and property management. Proven track record of enhancing guest satisfaction through exceptional communication and personalized service, resulting in increased repeat bookings. Strong organizational skills and effective problem-solving abilities ensure smooth operations and compliance with regulations.

Professional hospitality worker with strong background in managing short-term rental properties. Known for maintaining high standards and delivering exceptional guest experiences. Focused on team collaboration and adapting to changing needs, while showcasing effective problem-solving and customer service skills.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced with managing guest relationships and property upkeep. Utilizes strong organizational skills to ensure smooth operations and guest satisfaction. Knowledge of handling booking systems and addressing guest concerns promptly.

Professional retail leader with robust background in managing store operations and ensuring customer satisfaction. Known for fostering collaborative team environment and consistently achieving business objectives. Adaptable and reliable, with expertise in inventory management and sales strategies.

Diligent Owner with proven track record of successfully managing store operations and enhancing customer satisfaction. Demonstrated ability to optimize inventory and streamline processes to boost efficiency. Skilled in team leadership and driving sales growth.

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 8 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

8
8
years of professional experience

Work History

Airbnb Host

Self-employeed
09.2020 - Current
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Developed a comprehensive house manual to provide clear instructions for guests during their stay.
  • Ensured compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly.
  • Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.

Residential Leasing Agent

Self-employeed
06.2017 - Current
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
  • Conducted property tours to highlight features of properties.
  • Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
  • Invited prospects to fill out application upon completion of property tour.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Retail Liquor Store Owner

Self-employed
05.2017 - Current
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Trained and motivated employees to perform daily business functions.

Education

Undecided

Northeastern State University
Tahlequah, OK
01-1997

High School Diploma -

Pryor High School
Pryor, OK
05-1991

Skills

  • Strong organization
  • Booking management
  • Effective problem solving
  • Exceptional communication
  • Property management
  • Guest relations
  • Calendar scheduling
  • Social media promotion
  • Superb hospitality
  • Cleaning standards
  • Guest relations management
  • Marketing and promotion
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Front office operations
  • Multitasking
  • Excellent communication
  • Customer satisfaction
  • Team collaboration
  • Team leadership
  • Relationship building
  • Flexible schedule
  • Interpersonal skills
  • Guest accommodations
  • Professionalism

Accomplishments

  • Successfully raised three children including a set of identical twin daughters.
  • Supervised team of four staff members.
  • Increased sales by four times the volume.
  • Committee Chair of the Art Walk event benefitting the Arts and Humanities Council for 14 years.
  • Troop Leader for Girl Scouts of America
  • Homeroom mother for three classes simultaniously
  • Sunday School teacher and director of the children's programs.

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Experimenting with different creative mediums, like sewing, watercolor, and macrame, to expand skills and techniques
  • Drawing and Painting
  • Acting and Theater
  • Canning and food preservation
  • Gardening
  • Event Planning for fundraisers
  • Fundraising Events
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • Geocaching

Timeline

Airbnb Host

Self-employeed
09.2020 - Current

Residential Leasing Agent

Self-employeed
06.2017 - Current

Retail Liquor Store Owner

Self-employed
05.2017 - Current

Undecided

Northeastern State University

High School Diploma -

Pryor High School

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Stephanie Kelley