Stephanie Kendall
Hagerstown,MD
Summary
Dynamic leader and skilled swim instructor with a proven track record at the YMCA Hagerstown and the State of Maryland. Excelled in enhancing program efficiency and swimmer confidence through innovative teaching and strong leadership. Expert in customer service and conflict resolution, consistently fostering positive environments and promoting continuous learning.
Overview
2024
2024
years of professional experience
Work History
Swim Instructor
YMCA Hagerstown
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Child Support Program Supervisor
State of Maryland
11.1993 - 09.2023
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Provided ongoing direction and leadership for program operations.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Coached team members on productivity strategies to accomplish challenging goals.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems facing the organization or its clients.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Streamlined communication between departments to ensure seamless coordination on joint projects or initiatives involving multiple stakeholders within the organization.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Conducted outreach activities to engage local stakeholders in programs.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Implemented strategies to increase public awareness of social and community service programs.
- Established and maintained relationships with key stakeholders.
Education
High School Diploma - General Studies
South Hagerstown High School
1101 S Potomac Street Hagerstown MD 06.1991
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Swim instruction
- Adaptability and dependability
- Swimming and water safety
- Continuous learning attitude
- Rule enforcement
- Pool safety
- Issue resolution
- Parent communication
- Class instruction
- Public speaking confidence
- Swimming lessons
- Feedback evaluation
- Skills assessment
- Incident reporting
- Verbal and written communication
- Conflict resolution
- Positive reinforcement techniques
- Strong leadership
- Time management
- Flexibility and adaptability
- Dependable and punctual
- Active listening
- Reliable and responsible
- Leadership and coaching
- Cooperative attitude
- Workload management
- Performance assessments
Timeline
Child Support Program Supervisor
State of Maryland
11.1993 - 09.2023
Swim Instructor
YMCA Hagerstown
High School Diploma - General Studies
South Hagerstown High School
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