STEPHANIE KENDRICK
Hollywood,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Inbound Receiving Clerk
Masters Specialty Pharmacy
Weston
08.2026 - 09.2026
- Assisted pharmacy team during staffing shortages to ensure continuous operations.
- Received specialty pharmacy shipments and verified contents against packing slips.
- Inspected inbound medications for temperature control, damage, and expired product.
- Logged inventory details in pharmacy receiving and tracking systems.
- Separated, labeled, and organized incoming stock for pharmacy distribution.
- Reported discrepancies to purchasing and pharmacy teams to facilitate timely resolutions.
- Completed lot number and expiration date checks for inbound products.
- Ensured cleanliness and security of receiving areas to uphold standards for specialty medication handling.
- Inspected all items for damage or discrepancies, reporting any issues to supervisor.
- Received and verified incoming shipments of merchandise according to purchase orders and invoices.
- Reported any damaged merchandise immediately upon discovery during unloading process.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Ensured that all products have been inspected prior to being placed in inventory.
- Tracked all incoming shipments using barcode scanners or tracking systems.
- Verified inbound specialty pharmacy shipments against purchase orders and packing slips.
- Inspected received medications for damage, temperature, and packaging integrity.
- Recorded lot numbers and expiration dates for controlled stock.
- Routed incoming orders to proper storage and dispensing areas.
- Followed Masters Specialty Pharmacy procedures for secure medication handling.
Customer Service Representative
Nations Benefits
Miramar, Florida
12.2023 - 02.2026
- Temporary assignments different times of the years.
- Answer incoming calls
- Updated customers on estimated delivery dates for their OTC product orders.
- Assist members with placing otc orders.
- Explained benefits to members to enhance understanding and access to services.
- Investigated missing, delayed, and undelivered orders to resolve issues and improve customer satisfaction.
- Processed replacement orders for lost or undelivered shipments and escalated unresolved issues to ensure timely resolutions.
- Supported members in activating their cards, facilitating access to benefits.. Reissuing benefits cards.
- Documented all customer interactions, order inquiries, resolutions, and escalations in the CRM system to maintain accurate customer records.
Mail Processing Clerk
United States Postal Service
Miami, Florida
11.2020 - 11.2025
- Scanned and processed incoming mail efficiently at the processing facility.
- Sorted and distributed incoming mail.
- Utilized automated sorting machines to quickly sort large volumes of mail.
- Operated mail processing equipment and manually sorted mail.
- Sorted and processed packages using automated equipment in the distribution center.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Compiled daily reports on mail processing volume to track operational performance.
- Conducted routine maintenance on mailing equipment to ensure optimal performance.
- Identified undeliverable mail and applied markups to return to sender.
- Ensured compliance with all safety regulations when handling hazardous materials such as flammable liquids.
- Monitored postal regulations and enforced compliance to maintain operational standards.
- Inputted data into a spreadsheet program to record information about each shipment.
Customer Service Rep
Humana
Miramar, Florida
02.2020 - 05.2022
- Handled inbound calls to resolve member inquiries and provide support
- Provided members with plan information to facilitate informed decisions
- Assisted members with provider changes to ensure continuity of care
- Updated member accounts with accurate personal information
Customer Service Rep
Inktel Direct
Miami, Florida
11.2017 - 12.2019
- Addressed customer inquiries via phone to provide timely support
- Resolving customer issues
- Processed customer orders to enhance fulfillment accuracy
- Monitored order progress to ensure customer satisfaction
- Updating customer accounts
Receptionist
Law Office Of Marty E. Davis
North Miami, Florida
09.2015 - 09.2017
- Welcomed clients upon arrival to enhance customer experience.
- Answered phone calls to address client inquiries promptly.
- Processed billing statements, resulting in accurate and timely client invoicing.
- Organized and filed documents to support seamless access to accurate records.
- Made copies of documents for efficient distribution and reliable record-keeping.
- Processed fax transmissions to facilitate document sharing.
- Delivered subpoenas to relevant parties for court proceedings.
Clerical
Rocket Learning
Miami, Florida
06.2015 - 08.2016
- Completed data entry tasks to maintain accurate records and ensure data integrity
- Updated information in company system to reflect current data and improve accessibility
- Filing
- Worked in temporary position to support team during staffing shortages
Customer Service Rep
Precision Response Corp
Miami, Florida
02.2005 - 01.2007
- Managed inbound customer calls to resolve inquiries efficiently
- Processed customer orders to ensure timely fulfillment
- Processed billing transactions for customer accounts
- Diagnosed and resolved technical issues for clients
- Facilitated account openings to enhance customer engagement
- Adjusted programming options based on customer requests
Customer Service Cashier
Home Depot
Hialeah, Florida
01.2005 - 02.2006
- Greeted customers and delivered exceptional service to enhance overall shopping experience.
- Operated cash registers to process payments for goods and services.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Processed credit card transactions accurately and efficiently.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Customer Service Rep/ Data Entry
TigerDirect.com
Miami, Florida
01.2004 - 01.2005
- Managed incoming customer inquiries to ensure timely and accurate responses
- Assist customers with opening new accounts
- Processed customer rebates to enhance satisfaction and retention
- Performed account maintenance to ensure accurate customer data and service continuity
- Data Entry
Education
High School Diploma - General Studies
Miami Carol City Senior High School
Miami Gardens, Florida06-2004
Skills
- Customer service excellence
- Troubleshooting skills
- Problem solving expertise
- Conflict resolution
- Microsoft Office proficiency
- Devoted to data integrity
- Distribution Services
- Postal Service Product Knowledge
- Accuracy and Precision
- Organizational skills
- Team collaboration
- Problem-Solving Skills
- Deadline management
- Fee Collection
- Customer Service
- Workplace Safety
- Verbal and written communication
- File Management
- Organizational Skills
- Records maintenance
- Time Management
- Deadline Management
- Telephone Etiquette
- Office administration
- Data Entry
- Appointment scheduling
- Telephone reception
- Front desk operations
- Clear communication
- Computer Skills
- Clerical Support
- Call Routing
- Cash handling
- Point of sale
- Payment processing
- Data entry
- Card activation
- Refund handling
- POS systems
- Money handling
- Gift card handling
Accomplishments
Managed call flow with up to 22 calls in queue per minute
References
Available Upon Request
Timeline
Inbound Receiving Clerk
Masters Specialty Pharmacy
08.2026 - 09.2026
Customer Service Representative
Nations Benefits
12.2023 - 02.2026
Mail Processing Clerk
United States Postal Service
11.2020 - 11.2025
Customer Service Rep
Humana
02.2020 - 05.2022
Customer Service Rep
Inktel Direct
11.2017 - 12.2019
Receptionist
Law Office Of Marty E. Davis
09.2015 - 09.2017
Clerical
Rocket Learning
06.2015 - 08.2016
Customer Service Rep
Precision Response Corp
02.2005 - 01.2007
Customer Service Cashier
Home Depot
01.2005 - 02.2006
Customer Service Rep/ Data Entry
TigerDirect.com
01.2004 - 01.2005
High School Diploma - General Studies
Miami Carol City Senior High School