Stephanie Kern
Clawson,MI
Summary
Energetic trainer with extensive experience in new hire training and instructional initiatives. Proven ability to engage trainees, and adapt teaching methods to diverse learning styles. Strong background in fostering individual success and growth through personalized strategies. Seasoned professional, successful in working closely with individuals to encourage well-being, success, and growth within their roles.
Overview
30
30
years of professional experience
Work History
Owner and Artist
Gemini Design by Stevie
Clawson, Michigan
10.2003 - Current
- Provide professional, high-quality artwork and custom, handcrafted artisan jewelry made only of high-quality materials.
- Specializing in custom commission work, working directly with customers to discover what they want for their personal or professional space.
- Maintained and managed the business website, geminidesignbystevie.com. Working on building a new website.
- Maintain a social media presence and connections.
- Since starting the business, over 1,000 pieces of artisan jewelry have been created and sold.
- Since 2009, hundreds of pieces of artwork have been created and sold, including custom commissions.
Trainer I / Customer Experience Trainer
TPUSA
Clawson, MI
08.2020 - 05.2025
- Provide training to new hire agents in a specified line of business, as well as initiative training, as the need arose.
- Worked collaboratively across departments to deliver comprehensive, effective training sessions.
- Documented all training activities, including attendance records, feedback forms, surveys, as well as payroll.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date knowledge of industry trends and best practices.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Customer Service Representative
TPUSA
Warren, MI
01.2020 - 08.2020
- Customer support and sales position in a call center and virtual environment.
- Answered incoming calls from new OnStar members, educating them, and setting them up with continuous coverage after their trial period.
Nanny /Child Caregiver
Private Residence
Ferndale, MI
01.2018 - 09.2019
- Was responsible for providing personal care for two toddlers.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Provided all outdoor and indoor activities to engage, educate, and stimulate growth and development.
Service Analyst
Hansons
Troy, MI
07.2017 - 11.2017
- Was responsible for providing customer service in a call center environment with task software. Assisted customers with complaints and/or scheduling for needed repairs.
- Scheduled service calls with techs as needed, using extensive Google Maps software.
- Ordered parts as needed for roofing, siding, or windows.
Art Instructor/Gallery Volunteer
Atom Art
Ferndale, MI
03.2016 - 06.2017
- Was responsible for providing abstract art instruction.
- Volunteered as needed to assist the gallery owner with receptions and art activities.
- Participated in gallery events such as 'Free Painting,' and other local events for promotional and networking purposes, including two personal artist receptions.
House Artist
Serendipity 181 Gallery and Gifts
Midland, MI
05.2012 - 01.2014
- House Artist – included ongoing displays of personal work to generate and encourage custom commission work for new customers, as well as ongoing sales of artworks and artisan jewelry.
- Responsible for providing specialized merchandise for sale.
- Reception coordinator/assistant, retail salesperson, cashier, and also assisted with accounting and payroll.
- Worked extensively with the owner on displays, presentation, staging, advertising, and coordinating projects and entertainment, such as music, wine, and hors d’oeuvre receptions.
Facility/Space Planning and Interior Designer
Dow Corning Corporation Global Corp. Site
Auburn, MI
08.1995 - 11.2000
- Facility, Space Planning, and Commercial Interior Designer/Ergonomist.
- Worked with the Facility Management team to restructure current work area as well as complete new design projects from start to finish .
- Responsible for assigned facilities, including exclusive responsibility for several outlying sites, as well as building assignments, and full floor designations at the global corporate site.
- Project manager and coordinator for large and small-scale projects, working within budget constraints and deadlines.
- Assigned as the lead designer, providing assistance and guidance to other designers in the group. I was assigned a total redesign of an entire engineering building in Kentucky, housing approximately 200 employees, to meet codes and specifications before the launch of the project.
- Exclusive art buyer for the Corporate Center, as well as outlying sites.
Education
Some College (No Degree) - Interior Design
Delta College University Center
Saginaw, MISkills
- Training and Development
- Customer Service
- Brand Awareness
- Instructional Techniques
- Employee Engagement Strategies
- Motivational techniques
- Adaptable teaching methods
- Proficient in OneCRM, Teams, training tools and software, PowerPoint, Excel, Word, Outlook, OneNote, etc
- Group and individual instruction
Timeline
Trainer I / Customer Experience Trainer
TPUSA
08.2020 - 05.2025
Customer Service Representative
TPUSA
01.2020 - 08.2020
Nanny /Child Caregiver
Private Residence
01.2018 - 09.2019
Service Analyst
Hansons
07.2017 - 11.2017
Art Instructor/Gallery Volunteer
Atom Art
03.2016 - 06.2017
House Artist
Serendipity 181 Gallery and Gifts
05.2012 - 01.2014
Owner and Artist
Gemini Design by Stevie
10.2003 - Current
Facility/Space Planning and Interior Designer
Dow Corning Corporation Global Corp. Site
08.1995 - 11.2000
Some College (No Degree) - Interior Design
Delta College University Center
Accomplishments and Contributions
- Have been an active volunteer at several art galleries, shows and community activities.
- Am a self taught professional artist and artisan jeweler as well as an art instructor.
- Was on the Deans list in college with an average GPA of 4.0.
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