Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Kerr

New Baltimore,MI

Summary

Knowledgeable, motivated dispatcher with 13 years of experience. Adept at checking on personnel and solving concerns with self-directed approach when working both in the office and remotely. Team management and problem-solving skills. Resourceful multitasker with proven skills in scheduling dispatchers, optimizing routes and prioritizing calls.

Overview

17
17
years of professional experience

Work History

Dispatcher & Office Manager

Joe Ballor Towing, Inc
New Haven, MI
02.2011 - Current
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Assigned drivers to appropriate routes based on customer needs.
  • Received and dispatched calls for emergency services.
  • Coordinated with other dispatchers to ensure customer needs were met.
  • Resolved customer complaints related to service issues or delays.
  • Provided timely updates to customers regarding their requests.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Updated records of driver locations, delays, and cancellations.
  • Identified locations and needs of callers to accurately send assistance.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Managed weekly work schedules of office staff.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Documented services performed, operations information, and dispatch details in system.
  • Addressed questions, problems or requests for service or equipment.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Mentored office staff members and managed employee relationships.
  • Managed front desk operations including greeting visitors, answering questions & directing them to appropriately.
  • Monitored inventory levels and placed orders when needed.
  • Assisted in interviewing, onboarding and training new employees.
  • Held auctions for local law enforcement agencies.
  • Completed monthly reports for certain outgoing costs.

Cashier & Kitchen Assistant

Chicken Shack
Macomb, MI
03.2009 - 06.2010
  • Greeted customers and answered any questions they had about the store's menu.
  • Assisted customers over the phone regarding product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management both in and out of the kitchen.
  • Operated stores POS and cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Kitchen Supervisor

Waltonwood Senior Living
Sterling Heights, MI
05.2008 - 02.2009
  • Maintained a clean working environment by delegating tasks appropriately among staff members.
  • Created weekly work schedules for kitchen staff.
  • Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
  • Ensured all kitchen staff adhered to food safety and sanitation regulations.
  • Worked closely with front-of-house personnel during peak hours ensuring resident satisfaction.
  • Developed menus for special occasions and events as requested by management.
  • Trained new employees on proper cooking techniques, recipes and food preparation methods.
  • Resolved resident complaints regarding food quality or service issues.
  • Monitored inventory levels of ingredients, supplies and equipment.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Collaborated with servers to promptly resolve potential resident concerns.

Customer Service Cashier

Achatz Pie Company
Chesterfield, MI
11.2007 - 05.2008
  • Processed credit card transactions accurately and efficiently.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Greeted customers and provided friendly customer service.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Balanced cash drawers at the end of each shift.
  • Operated cash registers to process payments for goods and services.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Resolved customer complaints in a professional manner.
  • Complied with all health and safety regulations while performing job duties.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged and boxed merchandise per customer's request.
  • Completed pie preparation each morning.
  • Completed store and freezer inventory regularly.

Education

Associate of Applied Science - Culinary Arts

Macomb Community College
Clinton Township, MI
05-2008

Associate of Applied Science - Baking And Pastry Arts

Macomb Community College
Clinton Township, MI
05-2008

Associate of General Studies - General Studies

Macomb Community College
Clinton Township, MI
05-2008

Skills

  • Dispatch Coordination
  • Driver communication
  • Service Coordination
  • Adjusting routes
  • Updating logs
  • Paperwork Processing
  • Training new hires
  • Customer Service
  • Customer Request Management
  • Task Prioritization
  • Effective Communication
  • Multitasking
  • Reliability
  • Problem-solving abilities
  • Decision-Making
  • Delegating Work
  • Self Motivation

References

References available upon request.

Timeline

Dispatcher & Office Manager

Joe Ballor Towing, Inc
02.2011 - Current

Cashier & Kitchen Assistant

Chicken Shack
03.2009 - 06.2010

Kitchen Supervisor

Waltonwood Senior Living
05.2008 - 02.2009

Customer Service Cashier

Achatz Pie Company
11.2007 - 05.2008

Associate of Applied Science - Culinary Arts

Macomb Community College

Associate of Applied Science - Baking And Pastry Arts

Macomb Community College

Associate of General Studies - General Studies

Macomb Community College

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