Stephanie Kessler
Hoosick Falls,NY
Summary
Dynamic professional with a proven track record at Bistro 42, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and fostering strong client relationships. Adept at problem-solving and time management, I thrive in fast-paced environments, consistently driving sales growth and employee satisfaction through effective communication and collaboration.
Overview
6
6
years of professional experience
Work History
Home Health Care Nursing
Marilyn Peters Home Care Agency
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
General Manager
Bistro 42
03.2019 - 03.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Proved efficiency and effectiveness working in a fast paced environment.
Education
Bachelor Of Applied Arts And Science - Multilingual Communications And Education
05.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Italian
Professional Working
Portuguese
Professional Working
Timeline
Home Health Care Nursing - Marilyn Peters Home Care Agency
03.2023 - Current
General Manager - Bistro 42
03.2019 - 03.2023
Saint Lawrence University - Bachelor Of Applied Arts And Science, Multilingual Communications And Education
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