Highly motivated, goal-oriented restaurant professional with a strong background in planning and executing events. Seeking a position that will fully utilize more than 20 years of progressive experience encompassing positions in sales, operations, and customer service.
Successful in growing business through word-of-mouth referrals by delivering consistent, unprecedented customer experience. Successful in exceeding clients' expectations while managing costs and recognizing opportunities for improvement. Known for identifying and initiating new systems that streamline operations. A natural leader; able to build productive teams and delegate tasks effectively.
• Enhanced operational success through effective hiring, training, and supervision of management team; delivered periodic performance evaluations, apportioning raises and promotions.
• Led management team in developing solutions to improve quality of service.
• Recruited new employees and trained them in good work habits, product information, and effective sale techniques.
• Directly managed and ensured professional development of 60+ employees.
• Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations, staffing and training.
• Responsible for budget preparation, revenue management and monthly P&L reports.