Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Keyt

Mercer Island,WA

Summary

Highly motivated, goal-oriented restaurant professional with a strong background in planning and executing events. Seeking a position that will fully utilize more than 20 years of progressive experience encompassing positions in sales, operations, and customer service.

Successful in growing business through word-of-mouth referrals by delivering consistent, unprecedented customer experience. Successful in exceeding clients' expectations while managing costs and recognizing opportunities for improvement. Known for identifying and initiating new systems that streamline operations. A natural leader; able to build productive teams and delegate tasks effectively.

Overview

10
10
years of professional experience

Work History

Private Dining Director

The Lakehouse Bellevue
Bellevue , Washington
03.2023 - Current
  • Created detailed event plans for each private dining experience, including menu selection, décor, and staffing needs.
  • Analyzed data from past events to identify areas of improvement for future experiences.
  • Collaborated with chefs on menu design and execution in order to provide creative culinary experiences.
  • Provided leadership and guidance to staff members in order to ensure exceptional service was provided at all times.
  • Collaborated with marketing teams to create effective campaigns targeting prospective customers.
  • Implemented effective pricing strategies tailored to each event based on market conditions and customer needs.
  • Participated in networking events related to the industry in order to build relationships with potential partners.

Restaurant Controller

The Lakehouse Bellevue
Bellevue, WA
03.2022 - 03.2023
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
  • Collaborated with external auditors during annual audits of company finances.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Assisted with the preparation of budgets and forecasts.
  • Processed accounts payable and receivable transactions.
  • Managed payroll processing for staff members.

Manager of Cafes & Lounges

The Space Needle
Seattle, WA
02.2020 - 05.2020
  • Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Reconciled daily transactions, balanced cash registers.
  • Updated restaurant policies and procedures as needed to improve workflow and efficiency.
  • Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
  • Oversaw daily operations of cafes & lounges, ensuring efficient service and customer satisfaction.
  • Negotiated contracts with vendors to secure competitive prices for food and supplies.

General Manager

Fire & Vine Hospitality
Seattle, WA
05.2018 - 05.2019

• Enhanced operational success through effective hiring, training, and supervision of management team; delivered periodic performance evaluations, apportioning raises and promotions.
• Led management team in developing solutions to improve quality of service.
• Recruited new employees and trained them in good work habits, product information, and effective sale techniques.
• Directly managed and ensured professional development of 60+ employees.
• Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations, staffing and training.
• Responsible for budget preparation, revenue management and monthly P&L reports.

General Manager

El Gaucho Tacoma
Tacoma, WA
03.2016 - 03.2017
  • Utilized interpersonal relations skills to effectively manage and lead one of the Northwest's premier dining establishments.
  • Established, implemented, and utilized positive management techniques thus creating a cultural shift which effectively drove sales by focusing on making guests happy.
  • Spearheaded the hiring, training, and development of multiple employees across several departments.
  • Participated in community outreach to develop mutually beneficial business relationships thus driving sales and creating longstanding partnerships.
  • Managed scheduling of employees to reflect predictive weekly sales trends.
  • Facilitated sales to reach a record breaking $4 million in the 1st year.

Event Director

El Gaucho Seattle
Seattle, WA
12.2014 - 03.2016
  • Responsible for selling catering services to individuals, organizations and businesses for events of up to 450 guests, both on and off premise.
  • Solicited and obtained new accounts as well as maintained existing clients.
  • Generated more than $1 million in annual food and beverage sales.
  • Coordinated vendors, timelines and budgets for events.
  • Attended and participated in industry events.

Education

Pierce College

Skills

  • Supervision and training
  • Sales team development
  • Performance improvements
  • Trend forecasting
  • Policy/program development
  • Inventory management
  • Staff supervision
  • Cross-functional team management
  • Client relations
  • Schedule management
  • Customer experiences
  • Networking abilities
  • Customer relationship management
  • Succession planning
  • Profit and loss accountability

Timeline

Private Dining Director

The Lakehouse Bellevue
03.2023 - Current

Restaurant Controller

The Lakehouse Bellevue
03.2022 - 03.2023

Manager of Cafes & Lounges

The Space Needle
02.2020 - 05.2020

General Manager

Fire & Vine Hospitality
05.2018 - 05.2019

General Manager

El Gaucho Tacoma
03.2016 - 03.2017

Event Director

El Gaucho Seattle
12.2014 - 03.2016

Pierce College
Stephanie Keyt