Stephanie Kilgore
Queen Creek,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Pet Sitter
The Johnson Family
03.2023 - 09.2023
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave medication to pets following guidelines from owners.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Customer Service Representative
HomeGoods, TJX Companies
11.2014 - 05.2016
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Volunteer
Hill AFB Booster Club
06.2018 - 11.2018
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Tutored at various competency levels to help people with reading, math and writing skills.
Education
High School Diploma -
Palmdale High Sc
Palmdale, CA05.2005
Skills
- Customer Service
- Clean Background Check
- Valid Driver's License
- Reliable Vehicle
- Positive Attitude
- Honest and Trustworthy
- Returns Processing
- Customer Assistance
- Payment Processing
- Payment Collection
- Cash Handling
- Product Recommendations
- ID Verification
- POS Systems
- Cash Register Operation
- Refund Handling
- Point of Sale Operation
Timeline
Pet Sitter
The Johnson Family
03.2023 - 09.2023
Volunteer
Hill AFB Booster Club
06.2018 - 11.2018
Customer Service Representative
HomeGoods, TJX Companies
11.2014 - 05.2016
High School Diploma -
Palmdale High Sc
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