Stephanie King
Edmond
Summary
Dynamic leader with extensive experience driving growth through strategic planning and process improvements. Expert in training and development, fostering team collaboration, and enhancing productivity. Proven ability to implement operational standards and optimize vendor contracts, resulting in significant cost savings and improved staff retention.
Overview
1
1
Certification
Work History
Vice President of Learning and Development
Valliance Bank
2024 - 2025
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Implemented and developed operational standards, policies and procedures.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Represented organization at industry conferences and events.
Senior Vice Present of Branch Operations
Sovereign Bank (formerly The First State Bank)
2021 - 2024
- Multi-site branch operations
- Training and Development of retail staff
- Process improvements
- Strategized ways to gain business in respective locations
- Quarterly meetings to foster transparency
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Vice President Bank Operations
The First State Bank
2015 - 2021
- Conducted annual regulatory training
- Managed bank's CD portfolio (investments)
- FHLB
- NMLS
- Security Officer
- Privacy Officer
- Regulatory audit preparedness; responses
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Provided strong leadership to enhance team productivity and morale.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Formulated and executed strategic initiatives to improve product offerings.
Branch Manager
MidFirst Bank
2009 - 2015
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assistant Branch Manager
AmTrust Bank
2004 - 2009
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Education
High School Diploma -
Harrah
Harrah, OKBusiness Management
Wright
Oklahoma City, OKBusiness Management
Wharton/UPenn
Philadelphia, PASkills
- Process and Productivity Improvement Strategies
- Writing Policy and Procedure/Implementations
- Business Operations Management
- Project Management
- Vendor Management and Contract Review
- Customer Relations Management
- Staff Retention
- Training and Development
- People Management and Leadership
- Team Collaboration/Team Building
- Strategic Planning and Assessment
- Profit Growth Initiatives
- Problem Solver and Decision Maker
Accomplishments
- 90% retention Retail Branch Team
- Received promotion and recognition from the senior management team for exceptional tenure in operational management, process improvement, succession planning, and customer retention
- Skilled in acquisitions
- Various OBA Boards Member
- OBA Emerging Leader
- ABA Board Member
- Top 3% Sales - Grand Prize Winner
Certification
- Diversity in Sexual Harassment Awareness
- Child Abuse Awareness
- Elder Abuse Awareness
- Management/Leadership
- CIP/CISP
Timeline
Vice President of Learning and Development
Valliance Bank
2024 - 2025
Senior Vice Present of Branch Operations
Sovereign Bank (formerly The First State Bank)
2021 - 2024
Senior Vice President Bank Operations
The First State Bank
2015 - 2021
Branch Manager
MidFirst Bank
2009 - 2015
Assistant Branch Manager
AmTrust Bank
2004 - 2009
High School Diploma -
Harrah
Business Management
Wright
Business Management
Wharton/UPenn
Accolades
“Under the guidance of Stephanie King I have learned that true leadership transcends expertise. Her unwavering support and mentorship fostered an environment where innovation thrived, and teams flourished. Stephanie’s emphasis on personal development and collaboration propelled us to exceed expectations and achieve remarkable results, proving that effective leadership knows no boundaries.”
- Lauren, SVP Grasshopper Bank
“Ms. King has always displayed a high degree of integrity, responsibility, and ambition. She is a leader rather than a follower and can manage many different tasks, successfully. In addition to her work ethic and experience, she has proven her leadership ability by developing others. Her staff and co-workers highly respect her talent and command of the job. Stephanie is an extremely dependable individual and will be very committed to the success of whatever cause she engages. She brings solid judgment, professionalism, and a mature perspective to all areas for which she is responsible.”
– Chris, Retired COO, Sovereign Bank