STEPHANIE KING
HENDERSON,NV
Summary
Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Anthem Health Services
Woodland Hills, CA
03.2015 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of 40 calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Responded to customer calls and emails to answer questions about products and services.
Customer Care Representative
Cerner
Jersey City, NJ
04.2012 - 01.2015
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed approximately 45 incoming calls, emails and faxes per day from customers time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Lancaster High School
Lancaster, CA06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Payment Processing
- Complaint resolution
- Multi-line phone talent
- CRM software proficiency
- Money handling abilities
Timeline
Customer Service Representative
Anthem Health Services
03.2015 - 07.2024
Customer Care Representative
Cerner
04.2012 - 01.2015
High School Diploma -
Lancaster High School