STEPHANIE KING
HENDERSON,NV
Summary
Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Anthem Health Services
03.2015 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of 40 calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Responded to customer calls and emails to answer questions about products and services.
Customer Care Representative
Cerner
04.2012 - 01.2015
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed approximately 45 incoming calls, emails and faxes per day from customers time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Lancaster High School
Lancaster, CA06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Payment Processing
- Complaint resolution
- Multi-line phone talent
- CRM software proficiency
- Money handling abilities
Timeline
Customer Service Representative
Anthem Health Services
03.2015 - 07.2024
Customer Care Representative
Cerner
04.2012 - 01.2015
High School Diploma -
Lancaster High School
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