STEPHANIE KING
HENDERSON,NV
Summary
Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant Front Office
Kasier Permanente
03.2015 - 07.2024
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Care Representative
Cerner
04.2012 - 01.2015
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed approximately 45 incoming calls, emails and faxes per day from customers time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Specialist In Psychology -
University At Buffalo
Buffalo, NY05.2012
High School Diploma -
Lancaster High School
Lancaster, CA06.2011
Skills
Problem Solving
Zendesk
Salesforce
Microsoft Teams
Microsoft Office
55 words per minute typing speed
CRM Software
Working efficiently in a remote setting
Google Meet
Timeline
Medical Assistant Front Office
Kasier Permanente
03.2015 - 07.2024
Customer Care Representative
Cerner
04.2012 - 01.2015
Specialist In Psychology -
University At Buffalo
High School Diploma -
Lancaster High School
Similar Profiles
Elizabeth PatelElizabeth Patel
Radiologic Technologist at Kasier PermanenteRadiologic Technologist at Kasier Permanente
Natalie BarraganNatalie Barragan
Sr. Medical Assistant at Kasier PermanenteSr. Medical Assistant at Kasier Permanente
Lulya NegasiLulya Negasi
Nurtution at Kasier PermanenteNurtution at Kasier Permanente