Stephanie King
Ludowici,GA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
21
21
years of professional experience
Work History
Administration-Non-Commissioned Officer in Charge (Technical Sergeant)
Air Force ROTC-Detachment 607-Fayetteville State University NC
07.2015 - 04.2024
- Performed a variety of administrative, secretarial, and office duties while upholding Air Force standards for over 60 cadets preparing them for their future in the Air Force
- Prepares documents and reports, the use of the office technology, compiles records, organizes/maintains files, posting information, distributes mail, and other office functions as needed
- Responds to inquiries related to the department of Aerospace Studies and its policies and procedures
- Submitted and tracked trouble tickets for computers, facility, and telephones
- Completed paperwork for enlistments and commissioning
- Composed, reviewed, and responded to emails correspondence for the unit
- Knowledge of General office and workflow
- Vehicle Control Officer, tracked Mileage and submitted requests for maintenance
- Submitted Cadets for physicals and scheduled appointments for their qualification to enter the military
- Also submitted waivers (DODMERB) if cadet was disqualified
- Conducted and tracked Air Force physical fitness tests
- If member failed I submitted them for classes to ensure they had the tools essential to pass the next test
- Government Purchase Card holder that bought supplies, Government uniforms, and units bills for three or sometimes more units
- Functional Area Records Manager/Records Custodian for the unit that ensured files were set up and filed according to Air Force Regulations
- Point of Contact for all personnel in-processing and out-processing the unit
- Created checklist to streamline the process
- Composed Policy letters/orders for commanders signatures
- Set up official event for cadet commissioning
Noncommissioned Officer in Charge (Staff Sergeant)
69th Maintenance Squadron
Grand Forks AFB
02.2014 - 07.2015
- Government Travel Card Program Coordinator; Increased Limits, tracked usage, and closed accounts
- Unit Fitness Monitor; Scheduled fitness tests for 200+ personnel, scheduled and tracked remedial training for fitness failures
- Performed Data Management-Manages process of planning, coordinating, managing, sharing, and controlling organizations data assets
- Manages processes and activities to support organizational communications
- Ensured accuracy of information in personnel and manpower programs
- Composed Policy letters/orders for Commanders signature
Group Executive Assistant (Staff Sergeant)
69th Maintenance Squadron
03.2011 - 02.2014
- Government Travel Card Program Coordinator; Increased Limits, tracked usage, and closed accounts for over 400 accounts
- Unit Fitness Monitor; Scheduled fitness tests for 200+ personnel, scheduled and tracked remedial training for fitness failures
- Performed Data Management-Manages process of planning, coordinating, managing, sharing, and controlling organizations data assets
- Reviewed all correspondence that was going to the commander to ensure it was properly formatted according to Air Force Regulations
- Set up and organized official events for the Command
- Demand Reduction program Coordinator-notified personnel for drug testing and ensured they showed within allotted time for 3 units
- Leave Coordinator; Tracked personnel's vacation time for 3 units
- Ensured all leave fell within Air Force Regulations
- Single-handedly initiated all the additional duties from scratch to set up the new unit
- Provided executive support for senior leaders
- Organized calendars, took messages, reviewed memorandums, and made awards
- Created SharePoint site for the Group and three units to track personnel's evaluations and decorations
- Facility Manager, Telephone Control Officer, and Information Assurance officer submitted trouble tickets to get the unit up and running
- Supervised five Airman and assisted with upgrade training for them
- Point of Contact for all personnel in-processing and out-processing the unit
- Created checklist to streamline the process
- Taught Self Aid Buddy Care to the group and 2 squadrons
Knowledge Operations Manager (Staff Sergeant)
28th Maintenance Group
Ellsworth AFB
05.2010 - 03.2011
- Performed a variety of administrative, secretarial, and office support for over 500 personnel
- Prepared documents, reports, compiles records, organizes/maintains files, posts information on Air Force Portal, distributes mail, and other office functions as needed
- Air Force Portal Site Administrator; managed content and users permissions
- Managed and tracked correspondence that was going up for commanders signature
Force Protection (Senior Airman)
455 Civil Engineering Squadron
Bagram, Afghanistan
01.2010 - 05.2010
- Watched Third Country Nationals(TCN) as they completed construction work on Flight line
- Escorted them throughout the base and ensured accountability of all third country nationals
- Completed vehicle inspections and verified IDs
- Ensured there were no mapping, drawing, or suspicious activities coming from TCNs
Information Manager (Senior Airman)
28th Logistic Readiness Squadron
Ellsworth AFB
12.2005 - 07.2007
- Client Support Administrator; fixed, refreshed, and replaced computers for the unit
- Tracked all computer equipment and kept an inventory of all equipment
- Troubleshooted user issues with computer malfunctions
Administrative Communication Specialist (Airman First Class)
28th Communications Squadron/Base Information Transfer Center
Ellsworth AFB
10.2003 - 12.2005
- Managed and maintained all files within the office as the records custodian
- Received Official mail from United States Postal service and distributed throughout the units
- Performed as the Bases post office for official mail
- Tracked all accountable mail that was received (registered, Insured, Certified, and Express mail)
- Processed postage on official mail using a meter machine
Education
Certification in Medical Billing -
Blue Dot Medical Billing Course
08-2024
High School Diploma -
Johnsonburg High School
Johnsonburg, PA06.2002
Certification in Information Management -
United States Air Force Technical School
Kessler AFB, MississippiAmerican Military University
onlineSkills
- Trouble Shooting
- Account Management
- Calendar Management
- Excellent Communication
- Professionalism
- Problem-solving abilities
- Conflict Management
- Customer Support
- Documentation Review
- Executive Administrative Support
- Forecasting
- Front Desk
- Google Suite
- Leadership
- Problem Management
- SharePoint
- Computer Troubleshooting
- Microsoft Office
References
- Mae Venzant, Coworker, 760-712-6721
- Zaleana McCain, Coworker/Supervisor, 478-319-9738
- Trevone Ennis, Coworker, 910-229-7734
Timeline
Administration-Non-Commissioned Officer in Charge (Technical Sergeant)
Air Force ROTC-Detachment 607-Fayetteville State University NC
07.2015 - 04.2024
Noncommissioned Officer in Charge (Staff Sergeant)
69th Maintenance Squadron
02.2014 - 07.2015
Group Executive Assistant (Staff Sergeant)
69th Maintenance Squadron
03.2011 - 02.2014
Knowledge Operations Manager (Staff Sergeant)
28th Maintenance Group
05.2010 - 03.2011
Force Protection (Senior Airman)
455 Civil Engineering Squadron
01.2010 - 05.2010
Information Manager (Senior Airman)
28th Logistic Readiness Squadron
12.2005 - 07.2007
Administrative Communication Specialist (Airman First Class)
28th Communications Squadron/Base Information Transfer Center
10.2003 - 12.2005
Certification in Medical Billing -
Blue Dot Medical Billing Course
High School Diploma -
Johnsonburg High School
Certification in Information Management -
United States Air Force Technical School
American Military University
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