Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie King

Decatur,IL

Summary

Experienced commercial insurance agent with a passion for overcoming challenges seeks an opportunity to leverage extensive customer service and sales experience, strong organizational skills, educational background, and ability to collaborate effectively with individuals. Eager to contribute expertise in a company that values growth and provides ample opportunities for professional development.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Commercial Lines Account Manager

USAA
07.2023 - Current
  • - Conduct insurance needs assessments for member business owners with complex risk profiles
  • - Evaluate insurance risks and exposures to determine appropriate coverages and solutions
  • - Maintain awareness of market conditions and apply knowledge of professional liability products
  • - Build and maintain relationships with member business owners
  • - Resolve sensitive issues, balancing the needs of employees, the company, and clients
  • - Make recommendations for process improvements to enhance operational procedures

Insurance Agent

Allstate
07.2021 - 10.2022
  • - Employed sales-based marketing strategies like prospecting, cold calling, and networking
  • - Met with policyholders to assess their needs and propose suitable insurance plans
  • - Ensured completion of all necessary forms and requirements for clients
  • - Facilitated the insurance claims process, including risk assessment for physical properties
  • - Maintained accurate records of customer interactions and sales databases
  • - Continued education in property & casualty insurance protocols

Commercial Lines Specialist

USAA
02.2016 - 09.2020
  • - Assessed the insurance needs of business owners and provided tailored solutions
  • - Applied knowledge of professional liability products to present appropriate coverage options
  • - Developed and refined operational procedures, making process improvement recommendations
  • - Built strong relationships with business owners and resolved complex issues

Reservations Agent

Southwest Airlines
03.2012 - 02.2016
  • - Provided excellent customer service, answering inquiries about flights, fares, and availability
  • - Finalized sales of airline tickets and managed reservations
  • - Resolved sensitive customer issues and balanced the needs of clients and the company
  • - Handled flight irregularities, cancellations, and other customer service concerns

Transportation Account Manager

UPS Freight
09.2005 - 01.2009
  • - Provided outstanding customer service and handled billing and account changes
  • - Compiled weekly sales recaps and trained new hires
  • - Finalized contracts and maintained customer relationships
  • - Trained customers on web-based shipping and tracking functions

Education

P&C Insurance License -

Texas Department of Insurance

GED - undefined

Richland Community College

Certified Loan Closing Agent - undefined

Notary2Pro

TRIPS Designation - undefined

CLCS Designation

Digital Marketing Certificate - undefined

Chegg Skills
10.2024

Skills

  • - Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook
  • - Strong written and oral communication
  • - Excellent organizational and time management skills
  • - Proven ability to meet demanding deadlines under pressure
  • - Self-motivated and goal-oriented team player
  • Insurance underwriting
  • Prospecting strategies
  • Account retention
  • Competitive analysis
  • Sales lead pipeline management
  • Client relationship building
  • CRM proficiency
  • Teamwork

Certification

  • Licensed Insurance Agent/Broker - All States Department of Insurance.
  • Property and Casualty License - All States Department of Insurance.
  • Customer Service Representative Designation in Property/Casualty or Life/Health – Various Educational Institutions or Programs.

Timeline

Commercial Lines Account Manager

USAA
07.2023 - Current

Insurance Agent

Allstate
07.2021 - 10.2022

Commercial Lines Specialist

USAA
02.2016 - 09.2020

Reservations Agent

Southwest Airlines
03.2012 - 02.2016

Transportation Account Manager

UPS Freight
09.2005 - 01.2009

GED - undefined

Richland Community College

Certified Loan Closing Agent - undefined

Notary2Pro

TRIPS Designation - undefined

CLCS Designation

Digital Marketing Certificate - undefined

Chegg Skills

P&C Insurance License -

Texas Department of Insurance

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