Stephanie Kinikin
Algonquin,IL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
WPK Service
Lake In The Hills, IL
03.2020 - 01.2025
- Managed inbound customer service calls for scheduling new work orders, following up on existing work orders, and billing inquiries.
- Helped transition to software-based work flow management from paper system. Set up software to track and report key business metrics to improve work flow improve profitability.
- Communicated with various vendors to manage inventory, set up B2B accounts, resolve billing disputes, and manage insurance requirements.
Financial Advisor III
Chase
Elgin, IL
05.1999 - 02.2015
- Handled inbound calls via our automatic call distribution system regarding customer accounts and other services offered by the firm.
- Use many online systems to access all information needed to handle customer service inquiries in our Credit and Customer Service departments.
- Assisted in Customer Service training team to help new hires with their questions and help them improve their skills for five years
- Worked on special projects with the Operations Coordinator.
- Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.
Bank Teller
Home State Bank N.A.
06.1997 - 03.1999
- Completed in-house training programs on customer service
- Achieved weekly goals for sales and marketing programs
- Responsible for balancing of cash drawer
- Assisted customers with daily transactions and offering many of our different products
Sales Associate
Kmart
10.1996 - 06.1997
- Managed inbound customer service calls for scheduling new work orders, following up on existing work orders, and billing inquiries.
- Helped transition to software-based work flow management from paper system. Set up software to track and report key business metrics to improve work flow improve profitability.
- Communicated with various vendors to manage inventory, set up B2B accounts, resolve billing disputes, and manage insurance requirements.
Education
Graduation -
Central High School
Crystal Lake, IL05-1998
Skills
- Customer Service
- Organization
- Problem Resolution
- Teamwork and Collaboration
- Active Listening
- Training & Development
Timeline
Customer Service Representative
WPK Service
03.2020 - 01.2025
Financial Advisor III
Chase
05.1999 - 02.2015
Bank Teller
Home State Bank N.A.
06.1997 - 03.1999
Sales Associate
Kmart
10.1996 - 06.1997
Graduation -
Central High School