Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Kinikin

Algonquin,IL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

WPK Service
03.2020 - 01.2025
  • Managed inbound customer service calls for scheduling new work orders, following up on existing work orders, and billing inquiries.
  • Helped transition to software-based work flow management from paper system. Set up software to track and report key business metrics to improve work flow improve profitability.
  • Communicated with various vendors to manage inventory, set up B2B accounts, resolve billing disputes, and manage insurance requirements.

Financial Advisor III

Chase
05.1999 - 02.2015
  • Handled inbound calls via our automatic call distribution system regarding customer accounts and other services offered by the firm.
  • Use many online systems to access all information needed to handle customer service inquiries in our Credit and Customer Service departments.
  • Assisted in Customer Service training team to help new hires with their questions and help them improve their skills for five years
  • Worked on special projects with the Operations Coordinator.
  • Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.

Bank Teller

Home State Bank N.A.
06.1997 - 03.1999
  • Completed in-house training programs on customer service
  • Achieved weekly goals for sales and marketing programs
  • Responsible for balancing of cash drawer
  • Assisted customers with daily transactions and offering many of our different products

Sales Associate

Kmart
10.1996 - 06.1997
  • Managed inbound customer service calls for scheduling new work orders, following up on existing work orders, and billing inquiries.
  • Helped transition to software-based work flow management from paper system. Set up software to track and report key business metrics to improve work flow improve profitability.
  • Communicated with various vendors to manage inventory, set up B2B accounts, resolve billing disputes, and manage insurance requirements.

Education

Graduation -

Central High School
Crystal Lake, IL
05-1998

Skills

  • Customer Service
  • Organization
  • Problem Resolution
  • Teamwork and Collaboration
  • Active Listening
  • Training & Development

Timeline

Customer Service Representative

WPK Service
03.2020 - 01.2025

Financial Advisor III

Chase
05.1999 - 02.2015

Bank Teller

Home State Bank N.A.
06.1997 - 03.1999

Sales Associate

Kmart
10.1996 - 06.1997

Graduation -

Central High School

Similar Profiles

CREATE PROFILE