Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Kirian

Republic,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Head Unit Clerk

Mercy Health Tiffin Hospital
12.2023 - Current
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
  • Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Arranged patient transfers and transportations.

Spec Patient Access

Mercy Health Tiffin Hospital
07.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Assembly Line Worker

Ameriwood Industries
10.2020 - 01.2022
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Conducted quality assurance inspections on finished components and identified issues.

Assembly Line Worker

Whirlpool Of Clyde
02.2017 - 10.2019
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Followed outlined specifications to implement assembly plans.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Conducted quality assurance inspections on finished components and identified issues.

Order Picker

Concordance Healthcare Solutions
07.2015 - 01.2017
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Entered package information into company's computer system.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Bookkeeper

First Bank Of Ohio
04.2013 - 06.2015
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Customer Service Lead

Staples, The Office Supply Superstore
03.2010 - 04.2013
  • Greeted customers and listened closely to problems described to determine solutions.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Took cash and credit card payments via phone, in person and through email.

Education

High School Diploma -

Columbian High School
Tiffin, OH
05.1993

Skills

  • Team Leadership
  • Payment Processing
  • Determination Rendering
  • Customer Satisfaction
  • Electronic Health Records Systems
  • Eligibility Determinations
  • Medical Terminology
  • Demographics Information
  • Diagnostic Codes
  • Patient Registration
  • Team Collaboration
  • Information Collection

Timeline

Head Unit Clerk

Mercy Health Tiffin Hospital
12.2023 - Current

Spec Patient Access

Mercy Health Tiffin Hospital
07.2022 - Current

Assembly Line Worker

Ameriwood Industries
10.2020 - 01.2022

Assembly Line Worker

Whirlpool Of Clyde
02.2017 - 10.2019

Order Picker

Concordance Healthcare Solutions
07.2015 - 01.2017

Bookkeeper

First Bank Of Ohio
04.2013 - 06.2015

Customer Service Lead

Staples, The Office Supply Superstore
03.2010 - 04.2013

High School Diploma -

Columbian High School

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Stephanie Kirian