STEPHANIE KIVLEY
Port Orchard,WA
Summary
Experienced customer service professional with over 10 years in the service industry, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
18
18
years of professional experience
Work History
Barista
Lighthouse Coffee Baystreet
07.2021 - 12.2025
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled lines and crowd with quick, efficient service.
- Prepared high-quality beverages according to customer preferences and specifications.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
Barista/Waitress
Vitaly
07.2016 - 01.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- open/closing duties
Barista
Bottoms Up Espresso
01.2014 - 01.2015
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Coffee Cove
01.2012 - 04.2014
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- opening and closing duties
Barista
EGC
01.2011 - 01.2013
- Operated espresso machines and brewing equipment efficiently for optimal beverage production.
- Assisted in training new baristas on beverage preparation techniques and customer service excellence.
- Delivered exceptional customer service, fostering positive relationships with regular patrons.
Barista
Chug A Tug
01.2008 - 01.2009
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Implemented new coffee recipes and seasonal drinks, enhancing menu offerings and customer experience.
Education
GED -
Olympic College
Bremerton, WASkills
- Responsive to new challenges
- Excellent Communication Skills
- Excellent Customer Service Skills
- Knowledge of Coffee
- Friendly and Outgoing Attitude
- Inventory oversight
- Efficient workload handling
- Food Serving and Preparation
- Memorizing customer names and orders
- Proficient in POS systems
Timeline
Barista
Lighthouse Coffee Baystreet
07.2021 - 12.2025
Barista/Waitress
Vitaly
07.2016 - 01.2017
Barista
Bottoms Up Espresso
01.2014 - 01.2015
Barista
Coffee Cove
01.2012 - 04.2014
Barista
EGC
01.2011 - 01.2013
Barista
Chug A Tug
01.2008 - 01.2009
GED -
Olympic College