STEPHANIE KIVLEY
Port Orchard,WA
Summary
Experienced customer service professional with over 10 years in the service industry, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
18
18
years of professional experience
Work History
Barista
Lighthouse Coffee Baystreet
Bremerton, WA
07.2021 - 12.2025
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled lines and crowd with quick, efficient service.
- Prepared high-quality beverages according to customer preferences and specifications.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
Barista/Waitress
Vitaly
Costa Mesa
07.2016 - 01.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- open/closing duties
Barista
Bottoms Up Espresso
Clovis, CA
01.2014 - 01.2015
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Coffee Cove
Tacoma, WA
01.2012 - 04.2014
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- opening and closing duties
Barista
EGC
01.2011 - 01.2013
- Operated espresso machines and brewing equipment efficiently for optimal beverage production.
- Assisted in training new baristas on beverage preparation techniques and customer service excellence.
- Delivered exceptional customer service, fostering positive relationships with regular patrons.
Barista
Chug A Tug
01.2008 - 01.2009
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Implemented new coffee recipes and seasonal drinks, enhancing menu offerings and customer experience.
Education
GED -
Olympic College
Bremerton, WASkills
- Responsive to new challenges
- Excellent Communication Skills
- Excellent Customer Service Skills
- Knowledge of Coffee
- Friendly and Outgoing Attitude
- Inventory oversight
- Efficient workload handling
- Food Serving and Preparation
- Memorizing customer names and orders
- Proficient in POS systems
Timeline
Barista
Lighthouse Coffee Baystreet
07.2021 - 12.2025
Barista/Waitress
Vitaly
07.2016 - 01.2017
Barista
Bottoms Up Espresso
01.2014 - 01.2015
Barista
Coffee Cove
01.2012 - 04.2014
Barista
EGC
01.2011 - 01.2013
Barista
Chug A Tug
01.2008 - 01.2009
GED -
Olympic College