+Years of professional experience
Stephanie Klatsky
Far Hills,NJ
Summary
Passionate customer service professional with extensive experience in driving results, training and development, recruiting and hiring, conflict resolution, and sales. Reliable, shows initiative. Works well in teams and independently. Out of the box thinker. Stepped down to a part time role in 2022 for more schedule flexibility, and left in 2025 due to relocation to New Jersey. Seeking Part Time employment with the future option of moving to Full Time.
Overview
15
15
Work History
Beauty Advisor
Sephora
01.2022 - 2025
- Assist clients with beauty selections in skincare, haircare, makeup, and fragrance
- Use technology to build client loyalty and to seamlessly ring client transactions
- Partner with brand partners during sales days and events to ensure goals are met
- Keep current on brand products and trainings through Sephora Learning as well as Instagram and Tik Tok
- Worked hybrid (remote and in store) from 2022-2023 during the Home Chat Program (discontinued)
- Consistently maintain Tier 1 sales performance
- Consistently deliver on Beauty Insider and Credit Card goals
Assistant Store Manager
Sephora
09.2019 - 09.2022
- Drove selling and service metrics to meet/exceed goal for the flagship 34th Street Store NYC
- Held primary responsibility for skincare/fragrance/haircare sales, client service, diversity/inclusion, and loyalty metrics
- Led a team of up to 115 Beauty Advisors and up to 3 Leads to deliver consistently excellent service
- Collaborated with skincare, haircare and fragrance brands to ensure team delivered on brand specific sales and event goals
- Participated in the rollout of the Sephora Credit Card and developed strategies to make 34th Street a consistent leader in the district/region
- Won multiple company-driven selling/service contests including credit, ADS, and Sephora Collection selling
- Consistently utilized the performance management process to ensure consistency of attendance and performance, delivered annual Reviews
- Partnered in the development of 3 Beauty Advisors to Coordinator and then to Lead (Supervisor) and 1 Lead to Exempt Manager
Talent Manager
Talent Manager
08.2016 - 09.2019
- Led 2 full time coordinators to successfully recruit and staff flagship 34th Street location
- Led and supervised the onboarding/orientation process
- Implemented processes to ensure 100% of team consistently received weekly company-driven education
- Partnered with brands and with education team to schedule and follow up on training
- Partnered with exempt leadership to ensure consistent/fair execution of performance management and promotions
- Drove employee engagement events during major holidays and managed the Employee Engagement Survey process
Assistant Store Manager Customer Experience/Selling
Victoria’s Secret Stores
05.2014 - 08.2016
- Transitioned from Store Manager of smaller volume Borough store to ASM in higher volume city store
- Led the Selling and Service teams (up to 100 Specialists and 2 Supervisors) in one of the most visible, High-end locations in Manhattan
- Drove Selling and Service metrics including sales, ADS, Conversion, and Loyalty
- Managed the transition from non-commission selling to commission selling environment
- Ensured all teams were fully trained in bra product knowledge and proper measuring
- Executed Performance Management process including monthly touch bases and reviews
- Led the recruitment/staffing efforts to ensure right people/right role
Store Manager
Store Manager, Queens Center Mall
2012 - 2014
- Responsible for all aspects of leadership including Sales, Service, and Operations in one of the highest traffic malls in America
- Led highly diverse team of up to 85 Specialists and 3 Managers to consistently meet/exceed selling and loyalty goals
- Successfully managed payroll and scheduling
Education
Bachelor of Music - undefined
Oberlin Conservatory
Skills
- Customer Service
- Initiative/Reliability
- Team collaboration
- Flexibility and adaptability
- Leadership
Languages
Spanish
Limited Working
French
Elementary
German
Elementary
Italian
Elementary
CUST
More work history available upon request including Store Manager Old Navy (2010-2011), Group Campus Recruiter/Senior Merchant Target Stores 2006-2010, Senior Operations Manager Top of the Rock Observation Deck (2005-2006), Store Manager Banana Republic 2004-2005, and Victoria’s Secret (various leadership positions) 1999-2004.
Timeline
Beauty Advisor
Sephora
01.2022 - 2025
Assistant Store Manager
Sephora
09.2019 - 09.2022
Talent Manager
Talent Manager
08.2016 - 09.2019
Assistant Store Manager Customer Experience/Selling
Victoria’s Secret Stores
05.2014 - 08.2016
Bachelor of Music - undefined
Oberlin Conservatory
Store Manager
Store Manager, Queens Center Mall
2012 - 2014