Stephanie Kleman
Bokeelia,FL
Summary
Dynamic professional with over 23 years of experience in office management and customer service. Known for exceptional organizational skills and attention to detail. Proven ability to foster positive relationships and enhance team collaboration.
Overview
14
14
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
03.2022 - Current
- Oversaw daily operations to ensure efficient patient flow and service delivery.
- Implemented process improvements that enhanced team performance and operational efficiency.
- Fostered a culture of continuous improvement through regular staff feedback sessions and training workshops.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
Private Home Caregiver
Self Employed
03.2020 - 06.2021
- Rendered compassionate care and companionship for client with advanced Alzheimer's.
- Assisted in personal care including bathing, dressing, and hygiene tasks.
- Tailored meal preparation to meet specific dietary needs of client.
- Maintained a safe living environment through light housekeeping duties.
- Executed errands to provide client access to necessary resources.
- Leveraged experience to skillfully manage acute anxiety situations.
Owner
Stephanie Ann's Boutique
12.2014 - 02.2019
- Directed all boutique operations, incorporating planning, purchasing, and inventory management.
- Implemented marketing efforts to raise brand awareness and attract clientele.
- Enhanced customer engagement by training staff on effective merchandise displays.
- Administered financial responsibilities, ensuring accuracy in point of sale records.
- Evaluated current market trends to refine product selection each season.
Deputy Clerk of Court
Van Wert County Common Pleas Court
07.2011 - 09.2014
- Coordinated paperwork for domestic, civil, and criminal cases effectively.
- Conducted nightly deposits and account balancing to uphold financial integrity.
- Filed important documents and answered phones to assist clients. Issued warrants, foreclosures, and other documents while providing quality customer service.
- Managed divorce case processes by opening and closing files as required.
- Handled tax lien filings by opening new cases and releasing them appropriately.
- Processed passport applications and provided notary services to clients.
Office Manager
Freedom Rehab Aquatic Therapy
06.2021 - 2022
- Oversaw schedules for ten therapists, coordinating 200 weekly appointments and managing 110 patient files.
- Maintained comprehensive patient records and tracked master calendar to ensure operational efficiency.
- Directed administrative tasks while supporting owner and vice president directly.
- Guaranteed timely, accurate completion of all EOBs and POCs.
- Led administrative assistants, cultivating a productive work environment.
Education
Associate - Microcomputer Operations
Stautzenberger College
Findlay, OH01.1993
Skills
- Managing budgets as an office manager - Largest budget managed as an office manager ($1,000,000-$1,500,000)
- Employee relations
- Employee onboarding
- Managing teams as an office manager - Largest team managed as an office manager (11-15 team members)
- Operational efficiency
- Workflow optimization
- Schedule management
Timeline
Practice Manager of Operations
Heartland Dental
03.2022 - Current
Office Manager
Freedom Rehab Aquatic Therapy
06.2021 - 2022
Private Home Caregiver
Self Employed
03.2020 - 06.2021
Owner
Stephanie Ann's Boutique
12.2014 - 02.2019
Deputy Clerk of Court
Van Wert County Common Pleas Court
07.2011 - 09.2014
Associate - Microcomputer Operations
Stautzenberger College